universal home technician resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable focus driven professional demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Safety practices
  • Equipment maintenance
  • Documentation abilities
  • Clean driving record
  • Project management
  • Data entry
  • Accounts payable and receivable
  • Customer relations
  • Invoicing and billing
  • Banking operations
01/2020 to 03/2021
Universal Home Technician Dsw (Designer Brands Inc.) Strongsville, OH,
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Performed work for residential customers, including connecting, reconnecting, disconnecting or altering services.
  • Completed tests on system components using volt-OHM meters, analyzers and other useful tools.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Anticipated and analyzed common connectivity workflow problems.
  • Installed, set up and repaired devices and system components.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Improved rate of resolved trouble tickets by implement a structured check list and educating customer on equipment.
07/2015 to 01/2020
Store Manager Flatiron Construction Corp. Houston, TX,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
01/2009 to 07/2015
Operations Manager Akamai Rental Management City, STATE,
  • Prepared and submitted reports to Broker and Principle Broker.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Answered telephones to assist customers and resolve issues.
  • Updated and maintained rental agreement files and documents.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Collected monthly assessments, rental fees, deposits and [Type] payments.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Increased occupancy through dynamic marketing initiatives.
  • Handled resident complaints and expedited all maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Regularly updated asset management staff regarding leasing and property status.
  • Created and updated marketing materials for department programs and properties.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Maintained accurate records of all correspondence with and from tenants.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education and Training
Expected in 05/1992
High School Diploma:
Waipahu Community School - Waipahu, HI

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Resume Overview

School Attended

  • Waipahu Community School

Job Titles Held:

  • Universal Home Technician
  • Store Manager
  • Operations Manager


  • High School Diploma

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