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Universal Home Technician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable Universal Home Technician with professional attitude and in-depth understanding of company procedures and customer service requirements. Goal-driven and hardworking team player with excellent communication and time management skills.

Skills
  • Device configuration
  • Maintaining scheduled route
  • Providing customer education
  • Assisting co-workers as needed
  • Cabling layouts
  • Clean driving history
  • Documentation skills
Work History
07/1998 to Current
Universal Home Technician Cox Communications City, STATE,
  • Helped customers via telephone to work through troubleshooting steps for equipment.
  • Consulted with customers about needs and proposed additional services.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Explained paperwork, waivers and agreements to customers and assured each part was properly signed.
  • Monitored Workforce Administration System (WFA) for schedule updates and current information.
  • Installed boxes, routers, telephone and home automation devices.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Researched and recommended network and data communications hardware and software.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Set up networks and computers for business and residential customers.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Consulted with customers about needs and proposed additional services
  • Helped customers via telephone to work through troubleshooting steps for equipment
  • Explained paperwork, waivers and agreements to customers and assured each part was properly signed
  • Installed boxes, routers, telephone and home automation devices
  • Monitored Workforce Administration System (WFA) for schedule updates and current information
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
07/1995 to 08/1998
Service Disconnector Cox Communication City, STATE,
  • Responsible for the voluntary disconnect of 20 accounts per day per customer request, collected and returned equipment to warehouse for maintenance.

03/1985 to 07/1995
Crew Superviosr/Trainer S.T.O.P Organization City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Managed teams of 8-12 individuals on a daily basis to complete jobs scheduled one routes
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
  • Tracked attendance and progress against goals for each participant
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Identified and solved internal problems related to employee turnover by revamping training approaches
  • Inspected fitness equipment before and after use for defects, failures and cleanliness
  • Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better
07/1983 to 01/1991
Marine Reserves United States Marine Corps Reserve City, STATE,
  • Prepared and distributed daily reports on crews, milestones, issues, and progress.
  • Analyzed survey reports, specifications, maps and topography data for product planning and development.
  • Oversaw building of structures for adherence to highest level of contract specifications.
  • Reported violations of regulations, applicable laws, and company policies immediately and took appropriate action.
  • Oversaw preventive maintenance of air compressors and turbine generators.
  • Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
  • Utilized best practices and troubleshooting techniques to resolve machinery issues.
  • Worked closely with design staff and VP of engineering to help achieve successful product launch.
  • Planned and supervised construction vessels.
  • Interpreted and analyzed tests and data results to optimize designs and correct flaws before beginning shipbuilding processes.
  • Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
  • Supervised work of contracted employees to keep on task for timely completion
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Conducted research, gathered information from multiple sources and presented results
  • Developed team communications and information for meetings
  • Carried out day-day-day duties accurately and efficiently
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Used coordination and planning skills to achieve results according to schedule
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Successfully maintain clean, valid driver's license and access to reliable transportation
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Proved successful working within tight deadlines and fast-paced atmosphere
Education
Expected in 06/2021
Certification: COX Business Services
Cox Communication - Chesapeake. Va ,
GPA:
  • Completed professional development skills designed to assist with Cox Business services to maintain uninterrupted services by locating and resolving service problems in a timely manner.
Expected in 01/2021
Certification : Universal Home Techniciton
Cox Communication - Chesapeake , Ba ,
GPA:
  • Completed professional development in home automation services including residential telephone, internet and video services, also trained to assist with Cox Home Security Services
Expected in 07/1998
Certificaton: Home Video, Telephone And Internet Installations
Cox Installation - Cox Communications,
GPA:
Expected in 06/1983
High School Diploma:
Matthew Fontaine Maury High School - Norfolk, VA
GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Cox Communication
  • Cox Communication
  • Cox Installation
  • Matthew Fontaine Maury High School
Job Titles Held:
  • Universal Home Technician
  • Service Disconnector
  • Crew Superviosr/Trainer
  • Marine Reserves
Degrees
  • Certification
  • Certification
  • Certificaton
  • High School Diploma

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