Universal Home Technician resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Knowledgeable Universal Home Technician with professional attitude and in-depth understanding of company procedures and customer service requirements. Goal-driven and hardworking team player with excellent communication and time management skills.
Skills
Device configuration
Maintaining scheduled route
Providing customer education
Assisting co-workers as needed
Cabling layouts
Clean driving history
Documentation skills
Work History
Universal Home Technician, 07/1998 - Current Cox Communications – City, STATE,
Helped customers via telephone to work through troubleshooting steps for equipment.
Consulted with customers about needs and proposed additional services.
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
Explained paperwork, waivers and agreements to customers and assured each part was properly signed.
Monitored Workforce Administration System (WFA) for schedule updates and current information.
Installed boxes, routers, telephone and home automation devices.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Provided training on use, troubleshooting and calibration of equipment.
Repaired and updated equipment to conform to company-wide standards.
Assembled communication equipment such as wiring, switching equipment and power apparatus.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Collaborated with other workers and customers to resolve issues of deficient communications connections.
Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Researched and recommended network and data communications hardware and software.
Installed and configured new devices and system components.
Read blueprints and schematics to correctly place equipment.
Coordinated installation of new users and relocations of existing users.
Set up networks and computers for business and residential customers.
Responded to service requests during and after business hours.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Consulted with customers about needs and proposed additional services
Helped customers via telephone to work through troubleshooting steps for equipment
Explained paperwork, waivers and agreements to customers and assured each part was properly signed
Installed boxes, routers, telephone and home automation devices
Monitored Workforce Administration System (WFA) for schedule updates and current information
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
Service Disconnector, 07/1995 - 08/1998 Cox Communication – City, STATE,
Responsible for the voluntary disconnect of 20 accounts per day per customer request, collected and returned equipment to warehouse for maintenance.
Crew Superviosr/Trainer, 03/1985 - 07/1995 S.T.O.P Organization – City, STATE,
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Completed inventory counts and ordered merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Managed teams of 8-12 individuals on a daily basis to complete jobs scheduled one routes
Scheduled and taught in class and online courses to increase learning opportunities
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
Tracked attendance and progress against goals for each participant
Mentored new hires, resulting in stronger staff development and increased productivity
Identified and solved internal problems related to employee turnover by revamping training approaches
Inspected fitness equipment before and after use for defects, failures and cleanliness
Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better
Marine Reserves , 07/1983 - 01/1991 United States Marine Corps Reserve – City, STATE,
Prepared and distributed daily reports on crews, milestones, issues, and progress.
Analyzed survey reports, specifications, maps and topography data for product planning and development.
Oversaw building of structures for adherence to highest level of contract specifications.
Reported violations of regulations, applicable laws, and company policies immediately and took appropriate action.
Oversaw preventive maintenance of air compressors and turbine generators.
Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
Utilized best practices and troubleshooting techniques to resolve machinery issues.
Worked closely with design staff and VP of engineering to help achieve successful product launch.
Planned and supervised construction vessels.
Interpreted and analyzed tests and data results to optimize designs and correct flaws before beginning shipbuilding processes.
Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
Supervised work of contracted employees to keep on task for timely completion
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Demonstrated respect, friendliness and willingness to help wherever needed
Conducted research, gathered information from multiple sources and presented results
Developed team communications and information for meetings
Carried out day-day-day duties accurately and efficiently
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Used coordination and planning skills to achieve results according to schedule
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Successfully maintain clean, valid driver's license and access to reliable transportation
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Proved successful working within tight deadlines and fast-paced atmosphere
Education
Certification: COX Business Services, Expected in 06/2021 - Cox Communication - Chesapeake. Va , GPA:
Completed professional development skills designed to assist with Cox Business services to maintain uninterrupted services by locating and resolving service problems in a timely manner.
Certification : Universal Home Techniciton , Expected in 01/2021 - Cox Communication - Chesapeake , Ba , GPA:
Completed professional development in home automation services including residential telephone, internet and video services, also trained to assist with Cox Home Security Services
Certificaton: Home Video, Telephone And Internet Installations, Expected in 07/1998 - Cox Installation - Cox Communications, GPA:
High School Diploma: , Expected in 06/1983 - Matthew Fontaine Maury High School - Norfolk, VA GPA:
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