Compassionate advocate committed to child welfare. I bring hard work and dedication to successfully perform the role of customer service using my professional experiences and ability to both listen and convey information verbally and in writing. Seeks to gain knowledge that will allow me to further my career in the social services field.
Over eight years of customer service experience building strong customer relation and interpersonal skills.
Ability to handle repetitive tasks.
Deep love and interest in people's care and well-being.
Sound ability to keep sensitive information confidential.
Proficient in Microsoft Works, Office, and Outlook.
Strong ability to emphasize with others.
Excellent organizational skills.
Works well individually or with a team.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Charted number one banker for entire local region for a whole quarter.
Universal Banker March 2013 to August 2013Citizens Bank - Thorndale, PA
Provide consistent and accurate customer banking transactions, opened accounts, identify additional customer needs for bank products/services, and recommend/sell products and services when appropriate.
Engage in outbound calling and needs assessment as assigned by Supervisor to generate qualified referrals for alternative products.
Provide quality service and facilitate the development of lasting relationships throughout every customer contact in order to meet Citizens' Customer Experience objectives.
Payment Processor July 2012 to December 2012CNH Capital - New Holland, PA
Performed daily processing of accounts payable transactions within company's system.
Processed credit card payments including posting to accounts, apply check payments, prepare refund requests, and duplicate detection search and general ledger signature review, and submitting end of day checklists to ensure work is being verified/reviewed.
Communicate with Customer Service Center (CSC) personnel to verify and correct posted items on the correct account when necessary.
Recorded monthly collection performance accurately.
Teller February 2009 to February 2012US Bank San Diego National Bank - San Diego, CA
Assisted in guiding branch through successful conversion to new computer system, products, and procedures, resulting in enhanced customer service, more accessible records and account report generation.
Processed and balanced cash transactions accurately and efficiently, while educating clients on products/services and creating referral when a potential opportunity has been identified.
Responsible for printing and completing daily reports- overdraft, hold, large transactions, and special transactions.
Contributed to branch receiving great audit score as well as numerous awards for sales in customer service.
Received "Stellar Teller" Award for 2010 and 2011.
Retail Associate July 2007 to February 2008Armani Exchange - San Diego, CA
Seek and confidently communicate current product features and benefits to customers.
Engaging and connecting with each customer to provide a positive shopping experience.
Handling high call volumes, tracking orders, issuing credit cards, maintain a clean showroom, noting customer accounts and all other customer service related issues.
Accurately process sales transactions, returns/exchanges, price adjustments utilizing POS system.
Vault Teller February 2006 to January 2009Union Bank of California - San Diego, CA
Received deposits from armored carriers, internal departments, and Federal Reserve.
Verified deposits, reviewed for fraud, prepared adjustments, credited accounts, processed payments, sorted bills, filled currency/coin orders, and maintained proper records.
Prepare cash deposits for shipment to the Federal Reserve and orders needed for branch's cash operations.
Deposit processing functions and reconciles out-of-balance conditions.
Maintained compliance with all bank policies including state and federal regulations.
B.A : Social and Criminal Justice, 2015Ashford University - San Diego, CASocial and Criminal Justice
Neighborly Community Outreach/Co-leader
San Diego, CA April 2013-Present
Provides total outreach and advocacy to specified target group members.
Networking and partnering with community agencies and developing outreach contacts in support of communities.
Plan, organize, and facilitate various events.
Coordinate teams of volunteers to assist in various activities and make donations.
Create flyers, brochures and posters for events.?
Brandywine Health Foundation-Volunteer/Board Member Coatesville, PA November 2012-August 2013
Served as board member for special events.
Representative of community, building and maintaining relationships to benefit organization.
Assisted in gathering volunteers and general office work.
various roles at different events such as Festive 5k, Garden Party, and Strawberry
Coatesville Youth Initiative through Citizen's Bank to teach job skills and the
importance of saving money.
Responsible for making outbound
calls to solicit donations for annual events. ?