To bring hard work and dedication to successfully perform the role of customer service my professional experiences and my ability to communicate with administrative heads and coworkers, while gaining knowledge that will allow me to further my career in the social services field.
years of customer service experience building strong customer relation and interpersonal
Ability to handle repetitive tasks.
Deep love and
interest in people's care and well-being.
Sound ability to keep sensitive
Proficient in Microsoft Works, Office, Outlook. Strong ability to emphasize with others.
Excellent organizational skills.
Works well individually or with a team.
Brandywine Health Foundation-Volunteer/Board Member
Coatesville, PA November 2012-August 2013
Served as a Board
member for special events.
Representative of community, building and
maintaining relationships to benefit organization.
gathering volunteers, and general office workMake outbound
calls to solicit donations for annual events Participated in
various roles at different events such as Festive 5k, Garden Party, and Strawberry
Feeding the Homeless 2010-Present
Community Housing Works Facelift Project 2010-Present
Universal Banker April 2013 to August 2013Citizens Bank － Thorndale, PA
April 2013 to August 2013
Citizens Bank - Thorndale, PA
Provide consistent and accurate customer banking transactions, opened accounts, identify additional customer needs for bank products/services, and recommend/sell products and service when appropriate.
Engage in outbound calling and needs assessment as assigned by Supervisor to generate qualified referrals for alternative products.
Perform teller duties or personal banking duties depending on branch staffing needs.
Payment Processor July 2012 to December 2012CNH Capital － New Holland, PA
Performed daily processing of accounts payable transactions within company's system.
Processed credit card payments including posting to accounts, apply check payments, prepare refund requests, and duplicate detection search and general ledger signature review, and submitting end of day checklists to ensure work is being verified/reviewed.
Communicate with Customer Service Center (CSC) personnel to verify and correct posted items on the correct account when necessary.
Teller February 2009 to February 2012US Bank San Diego National Bank － San Diego, CA
Assisted in guiding branch through successful conversion to new computer system, products, and procedures, resulting in enhanced customer service, more accessible records and account report generation.
Responsible for printing and completing daily reports- overdraft, hold, large transactions, and special transactions.
Contributed to branch receiving great audit score as well as numerous awards for sales in customer service.
Received "Stellar Teller" Award for 2010 and 2011.
Retail Associate July 2007 to February 2008Armani Exchange － San Diego, CA
Seek and confidently communicate current product features and benefits to customers.
Engaging and connecting with each customer to provide a positive shopping experience.
Handling high call volumes, tracking orders, issuing credit cards, maintain a clean showroom, noting customer accounts and all other customer service related issues.
Accurately process sales transactions, returns/exchanges, price adjustments utilizing POS system.
Vault Teller February 2006 to January 2009Union Bank of California － San Diego, CA
Received deposits from armored carriers, internal departments, and Federal Reserve.
Verified deposits, reviewed for fraud, prepared adjustments, credited accounts, processed payments, sorted bills, filled currency/coin orders, and maintained proper records.
Prepare cash deposits for shipment to the Federal Reserve and orders needed for branch's cash operations.
Deposit processing functions and reconciles out-of-balance conditions.
Maintained compliance with all bank policies including state and federal regulations.
B.A : Social and Criminal Justice, 2015Ashford University － San Diego, CASocial and Criminal Justice
Neighborly Community Outreach Group
San Diego, CA April 2013-present
and facilitate various events with the hopes of reaching out to the public.
of volunteers to assist in various activities and make donations.
other Outreach groups to develop strategies that will impact our communities.
build meaningful relationships while bringing faith and safety back into the