Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Skills
Battlefield signal support systems
Telecommunications network planning
Policies and procedures planning
Maintenance and supply requests
Installation and maintenance
Needs assessment
Technical specifications creation
Calibration
Remote access technology
IP Forwarding proficient
Installations
Network maintenance
User training
Network configuration
Oral and written communication
Signal training
Hardware troubleshooting
Diagnostic procedures
End user support
Presentation and facilitation
Data backup and retrieval
Device Installation
Troubleshooting systems
Training & Development
Work History
10/2017 to 11/2020
United States Army RecruiterUnited States Army – City, STATE,
Developed targeted strategies to locate and on-board specific candidate types, meeting short- and long-term business objectives
Developed and deepened relationships with college campus representatives to establish recruitment pipeline
Screened all applicants based on qualifications and background to meet and exceed rigorous standards
Worked with recruiting teams and human resources representatives to accomplish hiring objectives
Evaluated strengths and weaknesses of candidates through effective screening processes
Followed up with notable applicants sourced via pipelines, events and job fairs
Visited colleges and job fairs to inform people about job opportunities
Maintained thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends
Followed up with candidates about decisions
Provided information about pay rates, dates and training processes
04/2015 to 09/2017
Signal Support Systems Sergeant- 25UUnited States Army – City, STATE,
Wrote and executed information services policies for use by supported organizations
Collaborated successfully with various departments to achieve objectives by utilizing strong communication, interpersonal and people skills
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
Recommended network security standards and upgrades to management
Managed firewall, network monitoring and server monitoring both on- and off-site
Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications
Managing credentials within Active Directory for network access across the department
Trained junior members of IT team regarding network security and troubleshooting of data circuits
Streamlined and enhanced corporate accounting and operations system by initiating key workflows
Operated as POC for Inventory Management to include all pertinent equipment within Networking, including radios, satellites, switches, routers, and laptops
Operated shop of approximately thirteen personnel, while also providing leadership to all soldiers assigned to the department
Implemented crytographic information upon equipment, while also maintaining radio upgrades
Operated satellites, while maintaining and uploading boot files, while also obtaining the receive and transmit frequencies terminal and applying it to the boot file to be uploaded
04/2014 to 03/2015
Signal Support Systems Sergeant-25UUnited States Army – City, STATE,
Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions
Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
Updated hardware and software platforms by implementing automation and efficiency improvements
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
Troubleshot failed drives, warnings and unscheduled reboots
Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance
03/2009 to 03/2014
Signal Support Systems Specialist - 25UUnited States Army – City, STATE,
Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems
Utilized technical equipment to monitor network status in operational environments
Provided maintenance and technical assistance to commanders and staff in regards to signal support systems
Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
Supervised and assisted with battlefield signal support systems and terminal devices
Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions
Operated switches and routers throughout area of expertise, including tunneling and routes
Education
Expected in 08/2022 to to
Bachelor's of Science in Business Administration: Finance Colorado Technical University Online - Colorado Springs, CO GPA:
Expected in 05/2008 to to
GED: South Carolina Department of Education - South Carolina, GPA:
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