Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Skills
Proposal writing
Business writing
Labor relations
Human resources best practices
Excel spreadsheets
Cash deposit preparation
Detailed meeting minutes
Routing correspondence
Sensitive material handling
Records management systems
Food preparation
Food storage
Hard-working
Detail-oriented
Cleaning and organization
Materials transport
Credit card payment processing
Store maintenance
Project management abilities
Inventory control
Data evaluation
Conflict mediation
Active listening
Inbound and outbound calling
Sales expertise
High-energy attitude
Transportation solution development
Business development understanding
Organizational strengths
Technologically savvy
Problem-solving abilities
Product organization
Shipping and receiving understanding
Aseptic techniques
Ordering and stocking medications
Pharmacy operations
Drug inventory control
Proper labeling procedures
Troubleshooting malfunctioning equipment
Preparing bulk medications
Experience
United Healthcare Advocate, 11/2018 to Current St. Luke's Of Kansas City – Ottawa, KS,
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reduced process lags and effectively trained team members on best practices and protocol.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with managers to develop service improvement initiatives.
CASHIER, 07/2016 to 05/2020 Dairy Queen – Mason, OH,
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Grill Cook, 11/2016 to 09/2019 The Mentor Network – Maplewood, MN,
Cleaned grills and other kitchen tools and areas.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Operated fryers and grills according to instructions to maintain safety and food quality.
Reviewed quality standards and ensured continuous application throughout the kitchen environment.
Planned and prepared schedules for food preparation.
Maintained cleanliness and organization of all line workstations.
Marinated food items according to corporate-provided instructions and recipes.
Monitored kitchen productivity and assessed overall efficiency.
Distributed prepared food to servers in efficient manner.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Administrative Assistant, 05/2013 to 12/2018 Savannah Herald – City, STATE,
Created and maintained spreadsheets and developed administrative and logistical reports.
Processed financial documents including contracts, expense reports and invoices.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Arranged domestic and international travel, hotel and transportation needs for staff.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Education and Training
Associate of Science: Pharmacy Technician, Expected in 04/2020 Rasmussen College - Ocala, FL, GPA:
Bachelor of Science: Biology, Expected in 05/2018 Georgia Southern University - Savannah, GA, GPA:
High School Diploma: , Expected in 06/2013 Alfred Ely Beach High School - Savannah,GA, GPA:
Certifications
In good standing with the Georgia State Board of Pharmacy
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
