Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Successful with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Experienced professional offering over 8 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. In a position to provide exceptional customer service to travelers. Trustworthy with wealth of experience in airline industry. Offering dynamic work ethic and motivated, service-driven personality. Hoping to join top carrier as part of cohesive crew. Health Administration student seeking internship in health administration to gain hands-on experience. Strong technical proficiency with work history in medical care. In-depth knowledge of Microsoft Word coupled with Excel abilities.

Skills
  • Public interaction
  • Company culture and values
  • Emergency situations management
  • FAA regulations
  • Brand promotion
  • Adult AED and CPR
  • Conflict mediation
  • Marketing
  • Team oversight
  • Safety procedures
  • Training and coaching
  • Leadership
  • Problem resolution
  • Team building
  • First Aid/CPR
  • Relationship development
  • Supervision
  • Customer service
  • Inventory management
  • Planning and coordination
  • Communications
  • MS Office
Experience
United Airlines Flight Attendant, 11/2015 - Current
Hawaiian Airlines Inc San Francisco, CA,
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Flight Attendant, 08/2013 - 11/2015
Hca Brandon, FL,
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Kept cabin neat, clean and professional in appearance.
  • Restocked and organized food, beverage and passenger items inventory.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Earned reputation for good attendance and hard work.
  • Learned [Task] and [Task] to support office needs.
Sales Associate Specialist, 02/2006 - 07/2008
Elder Beerman City, STATE,
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Supported clients with targeted and highly successful product launches.
  • Developed customized sales techniques to successfully sell and upsell [Type] and [Type] services to new and existing clients.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Maintained database of customer and sales information using [Software].
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Planned and followed through with inventory management for each store.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Generated incremental revenue to customers by upselling additional products and services.
Home Health Aide, 01/2004 - 08/2006
Interim Healthcare Inc. City, STATE,
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Documented client progress in charts and logbooks.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
  • Facilitated best possible care by developing strong and trusting rapport with patient.
  • Planned optimal meals based on established nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
Education and Training
Nurse Assistant Program: Nursing Assistant/Aide , Expected in 05/2003
-
Eastern Gateway Community College - Steubenville, OH
GPA:
Health Administration : Health Administration, Expected in 08/2020
-
Eastern Gateway Community College - Steubenville, OH
GPA:
Additional Information

* Teacher for vacation bible school at St. Josephs Church

*Confirmation in catholism

*Volunteer in a youth group

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Eastern Gateway Community College

Job Titles Held:

  • United Airlines Flight Attendant
  • Flight Attendant
  • Sales Associate Specialist
  • Home Health Aide

Degrees

  • Nurse Assistant Program
  • Health Administration

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