Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Successful with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Experienced professional offering over 8 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. In a position to provide exceptional customer service to travelers. Trustworthy with wealth of experience in airline industry. Offering dynamic work ethic and motivated, service-driven personality. Hoping to join top carrier as part of cohesive crew. Health Administration student seeking internship in health administration to gain hands-on experience. Strong technical proficiency with work history in medical care. In-depth knowledge of Microsoft Word coupled with Excel abilities.
Skills
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Experience
United Airlines Flight Attendant, 11/2015 - Current
Hawaiian Airlines Inc – San Francisco, CA,
Hawaiian Airlines Inc – San Francisco, CA,
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Flight Attendant, 08/2013 - 11/2015
Hca – Brandon, FL,
Hca – Brandon, FL,
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Kept cabin neat, clean and professional in appearance.
- Restocked and organized food, beverage and passenger items inventory.
- Followed safety, passenger and supply pre-flight checklists.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
- Handed out headphones, blankets and other items to passengers as requested.
- Earned reputation for good attendance and hard work.
- Learned [Task] and [Task] to support office needs.
Sales Associate Specialist, 02/2006 - 07/2008
Elder Beerman – City, STATE,
Elder Beerman – City, STATE,
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Supported clients with targeted and highly successful product launches.
- Developed customized sales techniques to successfully sell and upsell [Type] and [Type] services to new and existing clients.
- Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
- Maintained database of customer and sales information using [Software].
- Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Planned and followed through with inventory management for each store.
- Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated incremental revenue to customers by upselling additional products and services.
Home Health Aide, 01/2004 - 08/2006
Interim Healthcare Inc. – City, STATE,
Interim Healthcare Inc. – City, STATE,
- Supervised medication administration, personal hygiene and other activities of daily living.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client's well-being, safety and comfort under direction of physician.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
- Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Documented client progress in charts and logbooks.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
- Facilitated best possible care by developing strong and trusting rapport with patient.
- Planned optimal meals based on established nutritional plans.
- Improved patient outlook and daily living through compassionate care.
- Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
- Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
Education and Training
Nurse Assistant Program: Nursing Assistant/Aide , Expected in 05/2003
Eastern Gateway Community College - Steubenville, OH
Eastern Gateway Community College - Steubenville, OH
Health Administration : Health Administration, Expected in 08/2020
Eastern Gateway Community College - Steubenville, OH
Eastern Gateway Community College - Steubenville, OH
Additional Information
* Teacher for vacation bible school at St. Josephs Church
*Confirmation in catholism
*Volunteer in a youth group
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School Attended
- Eastern Gateway Community College
- Eastern Gateway Community College
Job Titles Held:
- United Airlines Flight Attendant
- Flight Attendant
- Sales Associate Specialist
- Home Health Aide
Degrees
- Nurse Assistant Program
- Health Administration
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