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Unit Manager Resume Example

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UNIT MANAGER
Professional Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

Attentive nursing professional presenting high level of care, patient assistance and during each shift. Considered hardworking and driven. Ready for new opportunity to apply exceptional nursing skills in Nursing home setting.

Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.

Work History
Company Name- Unit Manager
City, State03/2020 - Current
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Achieved financial objectives by preparing annual budget and scheduling expenditures.
  • Cooperated with Type healthcare teams to create treatments and recovery plans to achieve objectives.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Company Name- Charge Licensed Practical Nurse
City, State11/2019 - 03/2020
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Updated patient medical records with services provided, health conditions and response to treatments using Software.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
  • Implemented effective strategies and care plans to improve patient outcomes and meet recovery objectives.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Met with and patients to discuss and distribute information on health maintenance and disease prevention.
  • Tracked patients' status and emergent cases, taking calls from hospitals when patients' acuity changes.
  • Coordinated with registration staff, medics, ER staff and ER physicians to cut time between admission and treatment, improving patient outcomes and delivery of care.
  • Overseen operations, including admissions and discharges and scheduling of nursing staff.
  • Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
  • Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
  • Communicated, updated and advocated care plans to patients and family.
Company Name- Customer Service Manager
City, State03/2016 - 10/2019
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Followed through with client requests to resolve problems.
  • Assisted organization with transitioning from paper invoicing to Software and point-of-sale systems, which resulted in overall efficiency.
Skills
  • Patient Management
  • Patient Care
  • Dementia Knowledge
  • Infection Control
  • Supervision
  • Medical Records Management
Education
Albany Technical CollegeCity, State12/2019Lpn: Nursing
Albany Technical CollegeCity, State05/2012Early Childhood Education And Care: Early Childhood Education
Certifications

CPR and first aid, lpn

special needs certificate

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Resume Overview

School Attended

  • Albany Technical College

Job Titles Held:

  • Unit Manager
  • Charge Licensed Practical Nurse
  • Customer Service Manager

Degrees

  • Lpn : Nursing
    Early Childhood Education And Care : Early Childhood Education

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