Over 17 years of superior customer service experience, with a wealth of knowledge and expertise, in the unemployment cost control industry. I have a great deal of integrity and am passionate about accuracy. I have established great business relationships within the organization; as well as, the state agencies.
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Analyze individual cases and provide consultation to clients, to maintain unemployment cost control. Consult and maintain, several client accounts, who may require special procedures and attention.
Responsible for screening documents; such as, unemployment claims and determinations for further action. Creating detailed correspondence for the response to the state office, within a timely manner.
Reviewed unemployment decisions in order to consult and prepare employer witnesses for upcoming hearings. Provided witness information, supporting documentation and representation if necessary.
Minors-Management/Human Resources
Dean's List, GPA 3.8 Cum Laude
E3 Dream Team-Keeping it Alive for Managers
E3 Dream Team-Special Project with Assistant Manager
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School Attended
- Columbia College
Job Titles Held:
- Unemployment Insurance Consultant
- Unemployment State Consultant
- Unemployment Hearing Consultant
Degrees
- Bachelor of Science
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