Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Over 17 years of superior customer service experience, with a wealth of knowledge and expertise, in the unemployment cost control industry. I have a great deal of integrity and am passionate about accuracy. I have established great business relationships within the organization; as well as, the state agencies.

Areas of Expertise
  • Excellent Communication Skills both written and oral
  • Extremely Reliable
  • Exceptional Organizational and Production Skills
  • Ability to work well on my own; as well as within team collaboration
Work Experience
06/2013 to Current Unemployment Insurance Consultant | , ,

Analyze individual cases and provide consultation to clients, to maintain unemployment cost control. Consult and maintain, several client accounts, who may require special procedures and attention.

to Unemployment State Consultant | , ,

Responsible for screening documents; such as, unemployment claims and determinations for further action. Creating detailed correspondence for the response to the state office, within a timely manner.

to Unemployment Hearing Consultant | , ,

Reviewed unemployment decisions in order to consult and prepare employer witnesses for upcoming hearings. Provided witness information, supporting documentation and representation if necessary.

Expected in 2011 Bachelor of Science | Business Administration Columbia College, Saint Louis, MO GPA:

Minors-Management/Human Resources

Dean's List, GPA 3.8 Cum Laude

Professional Affiliations

E3 Dream Team-Keeping it Alive for Managers

E3 Dream Team-Special Project with Assistant Manager

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School Attended

  • Columbia College

Job Titles Held:

  • Unemployment Insurance Consultant
  • Unemployment State Consultant
  • Unemployment Hearing Consultant


  • Bachelor of Science

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