Over 17 years of superior customer service experience, with a wealth of knowledge and expertise, in the unemployment cost control industry. I have a great deal of integrity and am passionate about accuracy. I have established great business relationships within the organization; as well as, the state agencies.
Analyze individual cases and provide consultation to clients, to maintain unemployment cost control. Consult and maintain, several client accounts, who may require special procedures and attention.
Responsible for screening documents; such as, unemployment claims and determinations for further action. Creating detailed correspondence for the response to the state office, within a timely manner.
Reviewed unemployment decisions in order to consult and prepare employer witnesses for upcoming hearings. Provided witness information, supporting documentation and representation if necessary.
Dean's List, GPA 3.8 Cum Laude
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