Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Unemployment systems. Effective at operating within State of Arizoa regulations and DES department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Background includes UI/PUA claims processing in fast-paced environments. Adept at handling uncomplicated claims from first contact through final settlement. Intermediate Level in Spanish.
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