Motivated and dependable professional with years of expertise in a fast-paced environment utilizing excellent Production Operations and Quality Assurance. Proficient in job execution and proven track record of success in warehouse operations and process improvement. STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Skills
Production-oriented
Reports/Documentation
Data organization
Shipping & Receiving
Administrative Support/Team building
Quality control
Clerical assistance
Strong problem solver
Microsoft Office
Quality Control/Assurance
Certified Forklift Operator/Order Fulfillment
OSHA knowledge
Coaching Management/strong communication
Attention to detail/strong critical thinking
Time Management
Experience
Underwriting Service Assistant, 03/2020 to Current Azz – Rockford, IL,
Serves as a technical and procedural resource to assist with resolving policy and/or policy holder questions.
Performed data entry functions to track information such as payments, account updates and customer interactions.
Worked with colleagues to review, accept or deny new and renewal business.
Achieved production goals by developing strong underwriting teams.
Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
Assisted organizational efforts by filing, entering data and answering phones.
Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Updated business forms to streamline processing and improve efficiency.
Maintains and updates policy holder records through attention to detail such as change of address, or changes in their policy coverage.
Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within a timely manner.
SR. COMMUNICATION CENTER COORDINATOR-ccc, 06/2015 to 02/2020 Mit Lincoln Laboratory – Lexington, CA,
Continuously monitors the status of the fire alarm system and coordinates response to alarms with AATC staff, contractors, and emergency services personnel, monitors the Building Management System (BMS) for alarms and coordinates response to alarms with AATC staff and contractors.
Monitors the emergency phone system for elevator entrapments and coordinates responses to any entrapments with AATC staff, contractors, and emergency services personnel as needed.
Periodically performs assigned Preventative Maintenance Inspections, notes deficiencies, initiates appropriate corrective actions, and follows up to insure work is performed promptly on a satisfactory basis.
Receives telephone and radio communication from airport tenants, contractors, public, etc., and disseminates information to the proper AATC staff, contractor, or emergency services personnel in a timely manner.
Serves as the primary point of input for Enterprise Asset Management System (EAMS) operation, enters work request and work orders and insures all required information is entered accurately, completes data entry assignments for system additions and changes.
Works with service providers to develop process improvements relative to work flow within the EAMS environment.
Supervises personnel in daily and weekly training, duty assignment, and task completion while maintaining their morale, discipline, and productivity.
Instills discipline through daily observations and evaluations of personnel in the workplace, ensuring that work related procedures were followed and physical training standards were met.
Completes performance appraisals to guarantee work related procedures were adequately followed and job performance standards were met.
PRODUCTION WORKER, 03/2014 to 09/2014 MILLER COORS – City, STATE,
Shrink wrapped the completed pallets and transported them into the cold box using forklift, safely and efficiently operating forklifts cherry pickers and pallet jacks.
Directed transport drivers to appropriate bays to unload and load product, meeting delivery trucks, unload boxes transporting them for safe storage.
Monitored changed in temperature and levels in silos using Operations & Maintenance Information System, followed production procedures and completing internal documentation & tracking.
Performed tasks on complex conversions utilizing specialized equipment, high speed equipment and flatbed scanning.
Quality control checks to ensure products meet specifications, checking incoming items against invoices to insure proper item is received and shipped.
Ensured Quality Control Standards in all areas of production and distribution operations.
Improved existing conditions and processes; used appropriate methods to identify opportunities, implemented solutions, and measured impact.
Demonstrated ability to work at a sustained pace to meet production rates while producing quality work.
Demonstrated strong problem solving ability, acceptable of change and long duration of project assignments.
Moved items between machines, conveyors and transport equipment to meet production needs.
Troubleshot equipment problems to repair or report diagnostics.
Reviewed files to ensure essential data was delivered to outside vendors.
Set up and operated production equipment according to daily work orders and safety procedures.
STOCK CLERK, 08/2010 to 03/2014 URS COMPANY – City, STATE,
Examined procedures and recommended changes to save time, labor, and on-hand inventory costs and to improve quality control and operating efficiency.
Worked effectively with receiving team and store management to define and solve problems, dealt tactfully and effectively with difficult customers.
Determined methods or places for storage within guidelines for temperature, humidity, weight, height limits, floor loading capacity, and required space.
Properly organized backroom by ensuring all inventory was ready accessible, countable and identifiable.
Stocked storage areas and in-store product displays with new or transferred merchandise.
Operated sit-down forklift safely and efficiently during the unloading of freight and stocking the warehouse.
Verified inventory computations by comparing them to physical counts of stock and recorded any discrepancies.
Marked stock item using identification electronic marking tools.
Performed quality control inspections of shelved merchandise and reported damage to supervisor.
Apply and perform all warehouse practices, packing practices, and safety rules/regulations.
Education and Training
ASSOCIATE DEGREE: MARKETING MANAGEMENT, Expected in 01/2008 ALBANY TECHNICAL COLLEGE - , GPA:
HIGH SCHOOL DIPLOMA: , Expected in 05/1995 WESTOVER COMPREHENSIVE HIGH SCHOOL - , GPA:
SILVER WORK READY CERTIFICATION
CERTIFIED FORKLIFT OPERATOR: , Expected in - , GPA:
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School Attended
ALBANY TECHNICAL COLLEGE
WESTOVER COMPREHENSIVE HIGH SCHOOL
Job Titles Held:
Underwriting Service Assistant
SR. COMMUNICATION CENTER COORDINATOR-ccc
PRODUCTION WORKER
STOCK CLERK
Degrees
ASSOCIATE DEGREE
HIGH SCHOOL DIPLOMA
SILVER WORK READY CERTIFICATION
CERTIFIED FORKLIFT OPERATOR
