Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Organized and detail-oriented Underwriting Assistant dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
  • Insurance policy coverage knowledge
  • Underwriting knowledge
  • Risk management
  • Advanced oral and written communication skills
  • Customer service-oriented
  • MS Office
  • Personal, casualty and property loss
  • Types 56 WPM
Work History
07/2015 to Current Underwriting Service Assistant Auditboard | New York, NY,
  • Research policy information and enter policy changes.
  • Process high volume new application, reinstatements, and added car applications.
  • Type and/or process a variety of reports, filings, form letters and cancellation letters to comply with state and federal laws.
  • Respond to agent and policyholder questions regarding policy billing and processing procedure.

03/2016 to 10/2016 Independent Claims Call Center Agent LiveOps | City, STATE,
  • Captured new loss reports using established processes.
  • Gathered information and explained coverage and claim processes on liability, PIP/MPC, UMPD, and physical damage coverages.
  • Used Allstate claims systems and other technologies to perform job duties. 

03/2014 to 07/2015 Quote and Bind Sales Representative State Farm | City, STATE,
  • Serving as first-level contact for inbound or outbound phone sales.
  • Communicating with customers and associates over the telephone, in person and in writing.
  • Providing accurate rate quotes and binding applications for insurance products.
  • Applying product, industry and market knowledge to make recommendations.

07/2012 to 11/2014 Client Support Specialist Arise Virtual Solutions | City, STATE,
  • Resolve product or service problems by clarifying the customer's complaint.
  • Recommend potential products or services.
  • Open and maintain customer accounts by recording/updating account information.

Expected in Current Bachelor of Arts | Creative Writing Full Sail University, Winter Park, FL GPA:
  • 3.5 GPA
  • Member of Women Of Full Sail Club
  • Recipient of Pathfinder Scholarship

Expected in December 2013 Associate of Arts | Applied Psychology Florida Institute of Technology, Melbourne, FL GPA:
Applied Psychology

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Resume Overview

School Attended

  • Full Sail University
  • Florida Institute of Technology

Job Titles Held:

  • Underwriting Service Assistant
  • Independent Claims Call Center Agent
  • Quote and Bind Sales Representative
  • Client Support Specialist


  • Bachelor of Arts
  • Associate of Arts

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