Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and detail-oriented Underwriting Assistant dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Skills
Insurance policy coverage knowledge
Underwriting knowledge
Risk management
Advanced oral and written communication skills
Customer service-oriented
MS Office
Personal, casualty and property loss
Types 56 WPM
Work History
07/2015 to CurrentUnderwriting Service AssistantAuditboard | New York, NY,
Research policy information and enter policy changes.
Process high volume new application, reinstatements, and added car applications.
Type and/or process a variety of reports, filings, form letters and cancellation letters to comply with state and federal laws.
Respond to agent and policyholder questions regarding policy billing and processing procedure.
03/2016 to 10/2016Independent Claims Call Center AgentLiveOps | City, STATE,
Captured new loss reports using established processes.
Gathered information and explained coverage and claim processes on liability, PIP/MPC, UMPD, and physical damage coverages.
Used Allstate claims systems and other technologies to perform job duties.Â
03/2014 to 07/2015Quote and Bind Sales RepresentativeState Farm | City, STATE,
Serving as first-level contact for inbound or outbound phone sales.
Communicating with customers and associates over the telephone, in person and in writing.
Providing accurate rate quotes and binding applications for insurance products.
Applying product, industry and market knowledge to make recommendations.
07/2012 to 11/2014Client Support SpecialistArise Virtual Solutions | City, STATE,
Resolve product or service problems by clarifying the customer's complaint.
Recommend potential products or services.
Open and maintain customer accounts by recording/updating account information.
Education
Expected in CurrentBachelor of Arts | Creative WritingFull Sail University, Winter Park, FLGPA:
3.5Â GPA
Member of Women Of Full Sail Club
Recipient of Pathfinder Scholarship
Expected in December 2013Associate of Arts | Applied PsychologyFlorida Institute of Technology, Melbourne, FLGPA: Applied Psychology
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