Organized and detail-oriented Underwriting Assistant dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Insurance policy coverage knowledge
Advanced oral and written communication skills
Personal, casualty and property loss
Types 56 WPM
Underwriting Service Assistant, 08/2015 to Current State Farm – Dunwoody, Georgia
Research policy information and enter policy changes.
Process high volume new application, reinstatements, and added car applications.
Type and/or process a variety of reports, filings, form letters and cancellation letters to comply with state and federal laws.
Respond to agent and policyholder questions regarding policy billing and processing procedure.
Independent Claims Call Center Agent, 04/2016 to 11/2016 LiveOps – Marietta, GA
Captured new loss reports using established processes.
Gathered information and explained coverage and claim processes on liability, PIP/MPC, UMPD, and physical damage coverages.
Used Allstate claims systems and other technologies to perform job duties.
Quote and Bind Sales Representative, 04/2014 to 08/2015 State Farm – Dunwoody, Georgia
Serving as first-level contact for inbound or outbound phone sales.
Communicating with customers and associates over the telephone, in person and in writing.
Providing accurate rate quotes and binding applications for insurance products.
Applying product, industry and market knowledge to make recommendations.
Client Support Specialist, 08/2012 to 12/2014 Arise Virtual Solutions – Marietta, Georgia
Resolve product or service problems by clarifying the customer's complaint.
Recommend potential products or services.
Open and maintain customer accounts by recording/updating account information.
Bachelor of Arts: Creative Writing, Current Full Sail University - Winter Park, FL
Member of Women Of Full Sail Club
Recipient of Pathfinder Scholarship
Associate of Arts: Applied Psychology, December 2013 Florida Institute of Technology - Melbourne, FL Applied Psychology