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Underwriting Service Assistant Resume Example

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UNDERWRITING SERVICE ASSISTANT
Professional Summary
Organized and detail-oriented Underwriting Assistant dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Skills
  • Insurance policy coverage knowledge
  • Underwriting knowledge
  • Risk management
  • Advanced oral and written communication skills
  • Customer service-oriented
  • MS Office
  • Personal, casualty and property loss
  • Types 56 WPM
Work History
Underwriting Service Assistant, 08/2015 to Current
State Farm – Dunwoody, Georgia
  • Research policy information and enter policy changes.
  • Process high volume new application, reinstatements, and added car applications.
  • Type and/or process a variety of reports, filings, form letters and cancellation letters to comply with state and federal laws.
  • Respond to agent and policyholder questions regarding policy billing and processing procedure.





Independent Claims Call Center Agent, 04/2016 to 11/2016
LiveOps – Marietta, GA
  • Captured new loss reports using established processes.
  • Gathered information and explained coverage and claim processes on liability, PIP/MPC, UMPD, and physical damage coverages.
  • Used Allstate claims systems and other technologies to perform job duties. 


Quote and Bind Sales Representative, 04/2014 to 08/2015
State Farm – Dunwoody, Georgia
  • Serving as first-level contact for inbound or outbound phone sales.
  • Communicating with customers and associates over the telephone, in person and in writing.
  • Providing accurate rate quotes and binding applications for insurance products.
  • Applying product, industry and market knowledge to make recommendations.



Client Support Specialist, 08/2012 to 12/2014
Arise Virtual Solutions – Marietta, Georgia
  • Resolve product or service problems by clarifying the customer's complaint.
  • Recommend potential products or services.
  • Open and maintain customer accounts by recording/updating account information.


Education
Bachelor of Arts: Creative Writing, Current
Full Sail University - Winter Park, FL
  • 3.5 GPA
  • Member of Women Of Full Sail Club
  • Recipient of Pathfinder Scholarship


Associate of Arts: Applied Psychology, December 2013
Florida Institute of Technology - Melbourne, FL
Applied Psychology


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Resume Overview

Companies Worked For:

  • State Farm
  • LiveOps
  • Arise Virtual Solutions

School Attended

  • Full Sail University
  • Florida Institute of Technology

Job Titles Held:

  • Underwriting Service Assistant
  • Independent Claims Call Center Agent
  • Quote and Bind Sales Representative
  • Client Support Specialist

Degrees

  • Bachelor of Arts : Creative Writing , Current
    Associate of Arts : Applied Psychology , December 2013

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