Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • A nearly 13 years track record of proven success in multiple disciplines including marketing/sales and underwriting management. Highly motivated person that values not only getting results but doing it the right way with integrity above all else.
  • Coaching/Mentoring
  • Analytical Skills
  • Project Management
  • Problem Solver
  • Leader
  • Excellent communication skills
  • Collaborative
07/2015 to Current Underwriting Manager Pennymac | Moorpark, CA,

Responsible for managing a team of skilled, technically proficient underwriters handling Oklahoma, Arkansas, and Louisiana to ultimately to deliver on our profit objectives, protect our assets, and produce/maintain a book of business capable of delivering expected returns.

  • Aligns all aspects of the team's work to the overall strategic objectives of GRM and Business Lines.
  • Coach, manager, and mentor team members in all aspects of underwriting including pricing, risk selection, documentation, decision making, exposure/risk analysis and more.
  • Maintains quality standards and ensures the right coaching and development conversations occur when gaps or opportunities for improvement are apparent.
  • Guide teams on soft skill such as pipelining, maintaining strong relationships while holding agents accountable, sales/negotiation skills, prepping and conducting effective agency visits, etc.
  • Lead team through managing change effectively, helping the team understand the "why" and how our work connects with the overall organizational goals.
  • Deliver on all key metrics per business plan and guide team on execution to all profit initiatives.


  • Served on Custom Foundations working group which established best practices around core UW functions.
  • Proactively took action on LRO book well before a formal initiative was rolled out, the results was that OK/AR were in a superior position compared to other severe storm states.
  • Heavily involved in Custom Target Markets, led sub team to author first drafts of several RSM/UW guidelines and new supplemental applications that are now in use.
  • Recently asked to be on a working group regarding the expansion of ecliq simple auto and to be the eyes/ears of custom to the development team.
  • Team just selected to be one of 8 teams to pilot all Reimagine Underwriting initiatives.
05/2009 to 07/2015 Territory Manager Rexco Equipment Inc | Iowa City, IA,

Accountable for profitable growth of the book of business within assigned territory and promoting Liberty Mutual Commercial Insurance products and services to appointed agents and brokers in Arkansas. Achieve key operational metrics including new business, retention, pipeline management, and business mix.

  • Responsible for developing and maintaining an agency plant capable of helping us achieve our objectives.
  • Evaluate prospective agencies, manage current agencies to achieve mutually agreed upon goals, and terminate underperforming agencies in order to maximize the franchise value of Liberty Mutual.
  • Responsible for developing and executing an operational plan for the territory.
  • Act as the lead agency relationship owner for Liberty Mutual Commercial Insurance.
  • Develop meaningful relationships with agents/brokers, facilitate collaboration between agency and other internal stakeholders, and be able to convey the status of the agency/Liberty relationship to internal account team.


  • After exiting direct writing, moved the number of agents with at least $1 million in volume and qualified for profit sharing from 2 in 2009 to 9 by 2011.
  • Chosen to participate in numerous project teams at the regional and national level.
  • Chosen as SW Region first representative on newly formed National TM Workgroup for 2013 & 2014, a group of elite, high performing Territory Managers.
08/2007 to 02/2009 Sr. Account Representative-Business Market Liberty Mutual | City, STATE,

Sold Liberty Mutual commercial property and casualty insurance products to companies with a total account potential of $75,000 to $250,000 in annual premium. Responsible for obtaining new accounts, selling additional lines of coverage to existing accounts, and retention of existing client base.


  • Achieved 175% of my new business goals in 2008.
  • Submitted 37 accounts to underwriting in 2008, exceeding my quota of 22.
  • Ranked #4 in the division in new prospect activity in 2008.
  • Expanded my prospect database by 400% through combination of cold calling, personal contacts, and various research tools.
  • Winner of Liberty Leaders and Liberty Legends of Golf national sales contests for 2008.
Education and Training
Expected in Bachelors Degree | Business Management Arkansas State University, Jonesboro, AR, GPA:

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  • Arkansas State University

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  • Territory Manager
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  • Bachelors Degree

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