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Underwriting Manager Resume Example

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UNDERWRITING MANAGER
Summary
Proven professional with over 20 years of personal lines insurance experience in sales, service, and underwriting. Dynamic and highly qualified with extensive knowledge of underwriting practices and risk management. Results oriented with strong mentoring, training, and coaching skills to utilize employee effectiveness.
Certifications
AICPCU, Insurance Institute of America, Associate in Risk Management (ARM)
Active Florida 220 Insurance License
Experience
November 2011 to October 2015
American Integrity Insurance Company Tampa, Florida Underwriting Manager
  • Responsible for the management of the personal lines underwriting department.
  • Manages the underwriting function to ensure effective solicitation, selection, pricing, and retention of desirable business.
  • Oversees the acceptance, declination, and rating of risks.
  • Responsible for training of unit personnel to include new employee training as well as regular staff training to increase skill levels and underwriting authority.
  • Responsible for regularly reviewing and auditing work of staff for accuracy, compliance, and correct decision making.
  • Meets regularly with staff to ensure superior customer service, efficiency of file reviews, and compliance with established guidelines are being provided.
  • Advises underwriters on complex risk evaluations.
  • Handles underwriting referrals on decisions exceeding underwriter levels of authority.
  • Special Project: Selected to participate in committee designed to select a 3rd party partner to provide a new policy management system.  Directly involved in the development, implementation, and testing of the policy administration, underwriting, and consumer portal systems that went into production in 2015.
June 2010 to October 2011
HomeWise Insurance Company Tampa, Florida Lead Underwriter
  • Supervised of a team of underwriters.
  • Handled referrals for escalated issues from the underwriter.
  • Served as a resource to team members on complex files and escalated issues.
  • Provided underwriting risk assessment for acceptability of the most complex individual files and/or risk segments within established guidelines.
  • Performed agency book of business audits to ensure compliance with underwriting guidelines.
  • Applied advanced knowledge of contract coverages and underwriting programs, guidelines and processes.
  • Provided insight to management on issues.
  • Managed special projects as assigned to include management of project teams as required.
  • Special Projects: selected as team member of Flood Implementation Project, assisted systems department with the development, implementation, and testing of an upgraded agency portal, underwriting workstation, and automated non renewal system, assisted with implementation of Sinkhole Inspection Program and selected as liaison to Inspection Company, frequent contributor to marketing department's quarterly agent newsletters.
May 2008 to June 2010
HomeWise Insurance Company Tampa, FL Senior Underwriter
  • Underwriting team supervisor, acted as first line of referral for escalated issues from the underwriter.
  • Handled complex files with higher level of authority and ensured decisions were in compliance with state laws.
  • Managed special projects and work distribution.
  • Provided coaching and team training.
  • Special Projects: selected to participate on Sinkhole Task Force, assisted marketing department with providing agent training and building positive relationships with agents, provided company training to vendor supplied customer service team.
May 2007 to May 2008
HomeWise Insurance Company Tampa, FL Personal Lines Underwriter
  • Evaluated various sources to determine risk acceptability, made decisions to accept, decline or modify risks within authority level and ensured decisions were in compliance with state laws
  • Developed positive working relationship with agents
  • Collaborated with team members to manage workload and provide accurate and timely service in accordance with department guidelines
  • Fully versed in insurance contracts, state insurance laws, statutes, and corporate underwriting positions.
January 2003 to May 2007
USAA Insurance Company Tampa, Florida Senior Member Service Specialist
  • Responsible for providing professional, efficient handling of clients policy service needs within the Property Specialization Team
  • Performed underwriting analysis to evaluate risk acceptability.
  • Handled referrals based on established limits of authority.
  • Handled all aspects of customer concerns and complaints
  • Performed in-depth analysis of competitive insurance policies, coverage, and service to provide comparisons to insureds to maintain policies in force
  • Served as role model and partners with management to promote team effectiveness, morale, and productivity.
  • Assisted management with training and development of team members
  • Selected to be the senior member of a team responsible for the notification, nonrenewal, and re-issue of the Homeowners polices in designated areas of Florida where windstorm coverage was ceded.
August 1994 to January 2003
USAA Insurance Company Tampa, FL Senior Insurance Specialist
  • Supervisor for a specialty department designed to handle the sales, service, and underwriting of Homeowners policies for unique risks including those homes of higher value and with aged systems.
  • Responsible for handling the underwriting referrals from a team of associates, with management limit of authority due to extensive experience.
  • Responsible for completing the follow up, sales, and service of additional P&C lines of business including Auto, PAF, Umbrella, Renters policies.
  • Responsible for handling the training of new associates.
  • Assisted management with a variety of administrative responsibilities.  Assisted in the motivation of employees to improve their production and quality of work.
  • Achievements: Consistently exceeded sales production goals.Selected to participate in the 1996/1997 Quality Evaluation Team.  Member of USAA's Employee Recognition Team.
Education
University of South Florida
Tampa, FL Business Administration, Marketing Bachelor of Arts
Skills

strong communication skills, team building, results oriented, professional, mentoring/training/coaching, customer/client service, agent relationship building, strong decision making skills, risk management, supervisor/management, sales/production

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Resume Overview

Companies Worked For:

  • American Integrity Insurance Company
  • HomeWise Insurance Company
  • USAA Insurance Company

School Attended

  • University of South Florida

Job Titles Held:

  • Underwriting Manager
  • Lead Underwriter
  • Senior Underwriter
  • Personal Lines Underwriter
  • Senior Member Service Specialist
  • Senior Insurance Specialist

Degrees

  • Business Administration, Marketing Bachelor of Arts

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