Motivated mortgage banking professional with over 7 years underwriting and 8 years customer service experience. Developed underwriting skills through extensive training. Underwriting Call Center Representative versed in customer support in high call volume environments. Excellent computer skills and telephone etiquette. Established ability to adapt to continuous guideline and procedural changes as well as embracing different positions within the bank. Implemented regulatory requirements in each position at the bank. Developed templates and addressed issues with management in order to enhance job performance. Seeking additional employment in the mortgage industry as an underwriter or other comparable role.
Jan 2013-November 2013
Nov 2011-Jan 2013
Foreclosure Look Back Specialist
June 2008-Nov 2011
Inbound Senior Specialist III/Home Services Specialist III
Feb 2005- May 2008
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