A professional with over 20 years experience in customer relations. Detail-oriented, quick learner with a proven ability to work well in a fast-paced environment. Able to effectively communicate all aspects of various industries utilizing excellent verbal and written communication skills. SELECTED ACCOMPLISHMENTS: Instrumental in introducing and effectively presenting new phone accountability measurements which resulted in 100% team achievement of quality standards. Improved criteria to increase efficiency of share draft return desk at medium-sized credit union which resulted in substantial savings by decreasing number of delinquent accounts. Proven ability to deliver highly efficient, customer-focused conversations during extremely high volume times at Janus.