Versatile Insurance Professional with over nine years of sales and underwriting experience. My background has been on both the retail and carrier sides of the business and my knowledge spans across commercial, personal, nonprofit, and professional lines. Recognized for my adaptability, effective communication skills, and my ability to execute at a high level. I'm dedicated to driving submission growth and helping our customers leverage all three of our quoting platforms. In an effort to move the team forward and foster in the development of others, I am looking to leverage my leadership and training skills in a leadership role on the Instant Quote Team.
Underwriter08/2014 to CurrentUSLIWayne, PA
Business Reporter who is responsible for identifying trends, communicating team results, and sharing our numbers.
Actively involved with the testing of current PBI's on behalf of the Instant Quote team, before IT changes go live through iteration.
Member of the Canadian Taskforce team who is responsible for creating and implementing processes and workflows that will help support our expansion into Canada.
Help train and coach new hires and college help on telephone distributing and product knowledge, in an effort to get them up and running quickly on the phones.
Assist in preparing and training our branch office underwriters in Oakbrook and Austin to get up and running on handling overflow calls, through conducting telephone role plays and providing direct peer to peer feedback.
Provide our customers with online underwriting resolution through web chat support.
Piloted our "Invite to Bind" Initiative to help improve upon our Bind/Quote ratio.
Office Manager08/2013 to 08/2014Allstate Insurance, The Beaver Insurance Agency, Inc. Thorndale , PA
Managed the daily operations of two branch locations and led a team of Customer Service Representatives.
Serviced the policies of a ten million dollar book of business in personal, commercial, and financial services.
Participated in the recruiting, hiring, and training of new Producers and CSR's.
Served as the Commercial Lines Sales lead in both offices.
Implemented agency reporting for documentation of financial statistics.
Aided in the development and implementation of a paperless environment.
Licensed Sales Producer/Customer Service Representative09/2008 to 08/2013Allstate Insurance, The Beaver Insurance Agency, Inc.Thorndale, PA
Serviced a $5 million book of business.
Solicited, quoted, presented, and bound policies in personal, commercial, and financial services.
Coached and trained new team members on the rating system underwriting guidelines, and on various workflows and processes.
Developed and implemented standard operating procedures which included the response ticket system.
Was responsible for growing and maintaining household retention by up-selling and cross-selling.
Education and Training
Bachelor of Science: Education2010Millersville University of PennsylvaniaMillersville, PACum Laude, GPA 3.56
Bachelor of Arts: English/Political SciencePennsylvania State UniversityState College, PA
PA Resident Producer's License - Property & Casualty, Life, Annuities, Accident, and Health