Dedicated serviceman focused on applying 4 years of military logistic management experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in supply and inventory management. Security Guard with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Works well under pressure
Creative problem solver
Supply chain and resource management
Bilingual in Spanish and English
Excellent communication skills
Strong work ethic
Theft prevention training
Risk analysis training
Unarmed Security GuardJuly 2013 to October 2014 ASG - Fayetteville, NC
Answered and quickly redirected up to 15 calls per hour every hour.
Directed guests and routed deliveries and courier services.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Secured all doors in the office and main building after hours.
Screened all passengers, crew members and employees for weapons and contraband.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Supply specialistOctober 2005 to July 2009 US Army - Ft. Bragg, NC
Inventory of all equipment of a unit.
Distribute and collect equipment from the unit.
Prepared documents for destruction.
Served as custodian of classified documents.
Operated and maintained communications equipment.
Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.
Tracked personnel and supplies within the company.
Tracked and filed administrative paperwork and personnel folders.
Maintained 100% accountability of all assigned equipment worth more than $100,000.00.
Determined the most cost-effective procedures and routes for shipments.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Assigned shipments to carriers in the centralized database.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
E-mailed suppliers, carriers and customers with shipping updates.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Customer service representativeFebruary 2004 to October 2005 Capital Recovery Services - Fairfax, VA
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
Acted professionally and patiently when addressing negative customer feedback.
Sales representativeJune 1999 to October 2001 Foot Locker - Falls Church, VA
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided ongoing guest service, including giving fashion advice.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Asked open-ended questions to assess customer needs.
Recommended alternative items if product was out of stock.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
Fayetteville Technical Community College5 2014Fayetteville, NC Associate of Applied Science: Criminal Justice Technology