Experienced IT and QA management and project management professional with a diverse industry background in healthcare, P&C, specialty lines and Lloyds insurance. Professional expertise includes performance and load testing, disaster recovery test planning and execution and policy administration and pricing testing.
PRINCE2 IT Project management Certification
ISTQB/ASTQB Software Test Certification
Test Planning and Coordination
Onshore/Offshore vendor management
Strong collaborative skills
Excellent problem solving skills
Cross-tier components implementation
Strong analytical skills
HP ALM,Test Complete, VMWare, MS SQL, SAP BO, Cognos, Datawarehouse, Policy Administration Systems
Umbrella R3 QA ManagerApr 2015 to Aug 2015 CSA Consulting-QA Management - Hartford, CT
Responsible for UMBR 3 QA support for project and enhancement workspace including TRAVPAS (Selenium based upgrade project), Virtual Work Station to Small Business Commercial Plans application space and umbrella products enhancements.
Managed team of three onshore leads and twelve manual testers and three automation resources offshore.
Additionally shared management of three UAT resources with BQA group Provided planning oversight for all four Umbrella Agile teams including Development of appropriate testing user stories for automation, joint application/integration testing, iteration support, performance testing, defect retest and production support replenishment Co-author of SAFe Agile QA practices for Umbrella group Identified and implemented growth of automation VM access and support allowing VWS and TRAVPAS automation efforts to move forward Documented QTP to Selenium conversion automation design and development user stories in support of TRAVPAS normalization project Worked with Virtual Work Station QA and development to define and build Umbrella group automation regression suite and joint application testing suites using Jenkins CI as the future state automation controller Partnered with vendor leadership to re-configure Umbrella testing team and reporting support to provide client with desired reporting and testing responsiveness and correct errors in Sr.
leadership reporting and tracking Provided daily planning for offshore work assignments and coordination of daily status reporting and defect triage Berkshire Hathaway.
IT Application Support/Enhancement ManagerFeb 2015 to Apr 2015 Berkshire Hathaway - Boston, MA
Responsible for creation of application support and enhancement group, standardization of group software development lifecycle for BA, QA and development practice and project management of small, medium and large projects.
Additionally tasked with development and implementation of ASET Agile practice, production support process and production fix/emergency fix process Created and deployed ASET delivery model Oversaw creation and implementation of vendor delivery model including documentation and training on coding standards for all vendors and development resources Developed and deployed production support security process and access standards Developed and implemented ASET QA and BA practice standards Managed team of 1 Sr developer, 2 developers and 4 Sr BAS's onshore and 10 QA, 6 rules engineers and 11 developers offshore Developed SDLC process for ASET to project transition process Developed ASET access security standards Designed and oversaw ongoing testing of Duck Creek cloud enhancements as part ASET management Documented testing approach for Geo-coding application development Designed and oversaw email client mobile app testing (performance, security and access) as part of ASET management Worked with business and IT partners (development, vendor management, IT domains,) to define and deliver ASET support for emergency fix, maintenance release and project enhancement Achieved a 58% increase in project delivery thru put in two months Successfully delivered large project release with documented fallout of .01% in two months on time and under budget Deployed post implementation hotfix process which allows release fallout above referenced to be fixed within two weeks of release Added and trained 10 offshore developers who successfully contributed to above mentioned release.
Enterprise QA ManagerJan 2011 to Jan 2015 Alterra/Markel Corp - Windsor, CT
Enterprise manager of QA responsible for successful delivery of seven strategic, enterprise projects , Delphi automation project and nineteen major releases since 2011 using Agile, Waterfall and V-Model delivery methods while also performing the following: Management of vendor managers and multi-vendor team of seventeen on and offshore resources located in India and Sri Lanka Defined resource requirements, defined and performed resource performance reviews, and promotion reviews and performed all staffing related interviews Defined, managed and performed all QA related resource technical and training onboarding activities including but not limited to: Definition and acquisition of desktop hardware and software set-ups Application access Time tracking and reporting (including review and approval of all time tracking entry) Time off/PTO review and approval Defined vendor service level agreements, staffing requirements and performance indicators including but not limited to Resource availability-production support and release level Automation coverage as a percentage of application under test Data warehouse test support as measured by code coverage and automation support (SQL) SAP/BO availability support as measured by down time and maintenance/upgrade quickness Application quality/stability as measured by post implementation defects and application down time for code related issues Defined and negotiated vendor agreements including staffing rates, staffing numbers, rotation schedule, resource certification requirements, onshore/offshore ratios and resource development guidelines Worked with development, project management, reporting,data warehouse, infrastructure and application support to define and implement testing and quality assurance support for the enterprise ETL testing (Data warehouse), SAP Business Objects report testing, enterprise integration testing, disaster recovery testing, infrastructure testing, production support testing and testing of domains written in Delphi and WPF Resource planning and management, Resource/budget forecasting Management and evaluation of test execution tools including ROI assessment, acquisition, licensing, maintenance scheduling and renewal schedules Development and documentation of Enterprise QA organizational structure and grouping Architect of Alterra TSDLC Process and training of TSDLC for QA resources and Project manager for Alterra SDLC implementation project to deploy Alterra SDLC to enterprise and author of Alterra SDLC Governance group guidelines for project delivery Development and implementation of vendor onboarding/training process based on knowledge libraries which reduced QA operational ramp time from thirty days to two weeks for vendor resources Responsible for development and documentation of all release and project test plans, test approaches, lead for manual and automated peer review of test design and scripts/cases and project test lead for enterprise level, multi-platform projects Overflow tester for all applications to support test team during testing efforts supporting automation, SQL ETL testing, manual Delphi testing, disaster recovery testing, implementation testing and production support testing Trainer-requirements creation and decomposition, technical testing skills, test artifact development and process modelling for QA resources Design and execution of testing for initial implementation and maintenance of SAP Business Objects reports Design and execution of enterprise disaster recovery testing and infrastructure maintenance upgrades Design of transactional predictive modeling framework and tool which allows predictive application analysis.
Used for Policy Issuance, Sub-Ledger, RSG and AR/AP projects Design of Integration automated testing scripts and approach.
This allows testing resource allocation to be reduced from three people to one person Redesign of e2 performance testing suite and scripts, e2 automated regression suite and e2 performance monitoring testing Designer and lead for development of Delphi automated testing process which includes customized build solution, automated script design, creation of dedicated testing environment and creation of performance scripts for Delphi apps Designer and builder of Alterra enterprise automation farm specifically including: Design of farm architecture, hardware and software requirements Manager of hardware acquisition, configuration of farm hardware and deployment of software Design of automation maintenance, access schedule and source control process Test environment code manager responsible for deployment of code to all test environments using CIS tools.
Sr. Technical consultant (QA Architect)Apr 2007 to Dec 2010 Rhodes-West Consulting/Hartford Steam Boiler - Hartford, CT
Worked with development, project management, vendor management, domain management and business to define quality assurance and testing support, automation support, performance testing and disaster recovery support Management of near-shore testing team and resource planning, forecasting and management and operational supervision Development, documentation, implementation and management of HSB ISTQA (COE) organizational model and group and ISTQA engagement, resource and operational models for enterprise QA Defined resource requirements, defined and performed resource performance reviews, and promotion reviews and performed all staffing related interviews Defined, managed and performed all QA related resource technical and training onboarding activities including but not limited to: Definition and acquisition of desktop hardware and software set-ups Application access Time tracking and reporting (including review and approval of all time tracking entry) Time off/PTO review and approval Defined vendor service level agreements, staffing requirements and performance indicators including but not limited to Resource availability-production support and release level Automation coverage as a percentage of application under test Application quality/stability as measured by post implementation defects and application down time for code related issues Disaster recovery speed as measured by timed recovery exercises Defined and negotiated vendor agreements including staffing rates, staffing numbers, rotation schedule, resource certification requirements, onshore/offshore ratios and resource development guidelines Trainer-requirements creation and decomposition, Agile methods, technical testing skills, test artifact development and process modelling for QA resources Design and execution of network performance testing, application cyclical performance, load and stress testing, disaster recovery testing and infrastructure and security testing Design and execution of mainframe automation and performance test frameworks for HSB projects QA manager for Global 360 Agile Scrum Automation design and implementation training including: Management and evaluation of test execution tools including ROI assessment, acquisition, licensing, maintenance scheduling and renewal schedules Design and management of manual and automated testing support for numerous HSB projects including Treaty, HSB Global markets, Quoting and Rating, PLC FA I & II, BPM & Global 360, Non Epic Data Capture and Team Track and Team Track conversion, Munich Re employee benefits access performance testing, HSB Dynamics NAV project specifically including the following: Documentation of requirements traceability matrix mapping requirements to design to development artifacts, test designs and test cases Project manager and principle designer of Lotus Notes/Domino test automation solution in support of HSB Dynamics NAV implementation for Asia markets Deployment, system administration and maintenance of Quality Center test management application, Quick Test Professional and Load Runner test execution tools including management of maintenance, enhancement and upgrade of all tools.
Additionally served as project manager for HPQC Suite upgrade and redeployment project which included design of databases, test tool environments and maintenance/upgrade process and schedule Design, development, implementation and maintenance of VMWare based test repository which allows comparative testing of multiple versions of application to improve quality and accelerate evaluation of application changes Project lead for business analysis tools acquisition effort Authored and presented detailed analysis and separate Agile study for CTO and IT leadership to advise them on feasibility of adopting Agile as a permanent delivery option Authored and presented detailed analysis of PlanView portfolio management tool.
QA ConsultantSep 2006 to Feb 2007 Tri-Com Consultant/Rhodes-West Consulting - Bloomfield, CT
Contributor to Tri-Com RFP bid from Cigna for creation of the Sales and Marketing QA area and QA Architect/Planning Lead in Sales & UW responsible for the following: Execution lead for Sales and marketing group Co-Development (along with business pricing and development) and execution of Cigna S&UW pricing engine (a predictive modeling solution) and process which reduced pricing testing time from one month to five days Supervision of creation and documentation of regression test cases for sales and marketing group Overflow tester for all applications to support test team during testing efforts Trainer-requirements creation and decomposition, technical testing skills, test artifact development and process modelling for QA resources.
Project Level Test coordinator/Planning lead responsible for following tasks:.
Development standard testing metrics, reporting, creation and implementation of application test strategies and test plans.
Development and documentation of resource estimates and forecasts and analysis of capacity and demand for QA department.
Continuous review of testing process and practices to identify and implement practices which enhance turnaround, quality, and reusability.
Sr. QA/BA ConsultantMar 2006 to Jun 2006 TCA Consulting - Bloomfield, CT
Business Process Modeling and documentation for Flight 1 Billing and banking Documentation of CCF Use Cases ,test cases and business requirements for manual eligibility process Documentation of AE technical use cases for CCF project Compilation and distribution of Cigna healthcare training material for use by foreign national consultants in learning Cigna processes and business Business process and requirements gap analysis for Cigna Choice Fund Enrollment and eligibility enhancements projects.
QA Analyst/BAJul 2005 to Jan 2006 Hartford Technology Services Corp - Hartford, CT
Assigned to PRISM rating and quoting application (a .Net application) production support and enhancements area responsible for the following: Project level testing strategy, test case development business requirements and SQL/TOAD based test execution for PRISM Process modeler for PRISM business process requirements Development and execution of security matrix process, procedures and testing for system users Development, documentation and delivery of Use case development and business requirements best practices training class.
PM/QA Management ConsultantNov 2004 to Jun 2005 Enherent Consulting - Bloomfield, CT
Project Management consultant engaged in one on one training/coaching of new project manager for phase based funded Lean Six sigma Automated Eligibility Re-Write project specifically including: Software development lifecycle and CIGNA Project services methodology subject matter expert and best practices development Development of project plan and schedule, technical use cases and test plan and strategy and requirements traceability matrix Project resulted in sufficient cost saving and efficiency gains to move AE process offshore with no loss in customer satisfaction Project Management consultant engaged in one on one training/coaching of new project manager for Contracts and SPD's rewrite project which created automated contract/SPD taxonomy and decision tree in English and Spanish for use in creating contract documents, SPD's and member documents This project successfully resolved defects with Cigna's document production process bringing an end to insurance commission fines for late and incorrect member documents and contracts Qualitative/quantitative analysis of project proposals and development /documentation of cost benefit analysis to support project approval or rejection for large, complex, multi-application projects Identification and documentation of eligibility system submission security (including threat assessment) for Cigna internal users and healthcare customers.
QA Vendor Liaison/CIS/BSAMar 1999 to Nov 2004 Cigna/Aetna Healthcare - Hartford, CT
Management of automated eligibility(BSA) and management of customer healthcare accounts Cigna for Tri-State Customers Performed AE file submission BSA (SQL, DB2, TSO, FileAid) activities while simultaneously performing CIS duties Achieved 2% fallout rate for 100% of all assigned accounts for all years employed by Cigna and 100% Paid as billed rate for all assigned non-excepted accounts Successfully redesigned automated submission and/or billing account design for Robert Wood Johnson foundation, Level 3 Communications, St Francis Hospital, Becton Dickenson, Brooks Brothers and State Farm Insurance Accounts BSA responsible for design of automated eligibility batch file submission, processing, reporting and medical/dental system update for all assigned Tri-state accounts Aetna Operational Reporting System BA responsible for claim report design, development and testing for all Aetna claim engines Development/Design of daily, monthly, bi-annual, annual RSO/Region/ National claim processing report Prudential Claim Run-out reports Automatic Letter Generator tool for Prudential HealthCare system sunset EWM Lead BA for Prudential HealthCare Claim Engine Sunset, CA Bill 168, SSP Claim Feature Remediation (Agile), Chickering Student HealthPlans Acquisition and all assigned EWM related projects and enhancements BSA for EWM production support reporting, ACAS testing, release management backup, EWM GUI design, EWM PAT team and business technology support Scrum Lead for SSP Feature Remediation project and process mapping resource for other SSP claim projects QA vendor liaison for ACAS test support.
Bachelor of Arts, PhilosophyApril 1986University of Dayton - Dayton, OH, USAPhilosophy
LAWMay 1989University of Dayton School of Law - Dayton, OH
USAF Total Quality Management, OPSEC Computer Systems Security and Information protection, Performance, load and Stress Testing, Functional and Systems, SDLC/TDLC design and documentation, Quality based Project Management, Enterprise Test Management and Coordination, Enterprise production support and software delivery