Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
With ten years of experience as a skilled Test Lead and PM, I am seeking to build a long-term career in IT with opportunities for career growth.  I'd like to use my skills in the best possible way for achieving the company’s goals.  I also like to keep up with the cutting edge of technologies to enhance my professional skills.
I am an effective team player with exceptional communication and interpersonal skills, experienced in leading and facilitating communication. An effective manager of others I can drive my own work to completion with minimal supervision. I am experienced leading multiple projects involving worldwide regional participation. I am skilled at handling small and large projects while delivering consistent, quality reports to all involved stakeholders. I am familiar with all development phases as well as all SDLC milestones and deliverables. My programming background allows for a complete and effective testing approach.
  • Testing/Test Planning
  • Software Project Management
  • Acceptance Testing
  • Agile Methodologies
  • Test Automation
  • Integration Testing
  • Vendor Management
  • ​Documentation/SharePoint
Technical Skills
C# Programming Medium 2 2006
SQL Medium 4 2016
  • Aditi Consultant of the Month, March 2011
  • Developed and led new testing approach with offshore stakeholders, February 2008
Work Experience
UAT Lead, 01/2017 - Current
2U Glenarden, MD,
  • Led as primary POC for User Acceptance Testing for software release in the Finance and Tax division at Microsoft.
  • Worked with Managed Service Providers worldwide and coordinated all testing and communications.
  • Sent Weekly Status Reports, coordinated environment/data setup and tracked all execution and defect logging, including resolution.
Business Program Manager, 02/2014 - 02/2016
Exelon University Park, IL,
  • Responsible for Click2Call for CSS across lines of business including owning the Microsoft relationship with Virtual Hold Technologies.
  • Managed change requests and drove all testing for that system.
  • Maintained servers in lab for VHT system.
  • Implemented changes as per business request across contact channels in the Customer Service and Support for Chat and Telephony callback.
  • Implemented and tested ICM scripting to eLoyalty for MACD requests in a Cisco environment.
  • Handled escalations as needed.
Solution Manager, 01/2012 - 01/2013
Hcl Technologies Ltd. Lincoln, MA,
  • Responsible for Click2Call and C2Chat customer support across lines of business in the DES space.
  • Wrote BRD's defining and documenting key end-to-end business scenarios.
  • Worked with diverse stakeholders to define and prioritize requirements and scope.
  • Wrote comprehensive end-to-end UAT plans.
  • Led UAT and triage sessions.
  • Manage test preparation, pre-test training, test execution, entrance/exit criteria and approval gates.
  • Provided effective communications, prioritization and issue resolution related to test.
PM/UAT Lead, 01/2011 - 04/2012
Apex Systems Jersey City, NJ,
  • Set up, coordinated and facilitated all communications to successfully drive the UAT phase for a new tools in the business group.
  • Led a 2 month long WAR room with IT, engineering and business involvement.
  • Drove 3x day status/triage meetings and regular status reports.
  • Assisted with Cross Business Scenario testing with downstream partners.
PM/UAT Lead, 05/2008 - 05/2011
Aditi Technologies City, STATE,
  • Responsible for the creation of deliverables including but not limited to: Test Plans, Test Cases and Status Reports.
  • Set up, coordinated and facilitated all communications to obtain signoff as per SOX compliance.
  • Performed ITLC compliance assessment across multiple lines of business to establish shared services, identify areas of improvement and areas of excellence.
  • Coordinated integration test pass for cross-group testing of updated revenue reporting.
  • Selected Achievements:.
  • Aditi Consultant of the Month, March 2011.
STE, 02/2007 - 02/2008
Volt Information Sciences City, STATE,
  • Responsible for the creation of deliverables including but not limited to: Test Plans, Test Cases and Status Reports.
  • Executed Test Cases and logged detailed test case results.
  • Held conference calls, meetings and sent out status reports for the UAT Lead.
  • Core team testing approach spearheaded with overseas testing partners.
SDET, 07/2005 - 07/2006
Excell Data Corporation Microsoft City, STATE,
  • Administered and triaged Build Verification Tests for daily Vista/Server 2008 builds.
  • Investigated and recovered build breaks for the Virtual Build Lab and its feature branch teams.
  • Automated processes in the Build/BVT environment by writing.
  • Leveraged both white box and black box testing approaches on a daily basis.
  • Wrote software with C#, .NET, and SQL Server 2005.
  • Maintained documentation and help files to assist with BVT triage for feature branch teams.
  • Installed, configured and maintained pool of 250+ rack mounted client/server machines in lab for automated testing.
Education and Training
Bachelor of Science: Computer Science, Expected in June 2005
Western Washington University - Bellingham, WA
Computer Science
.NET, approach, Cisco, client/server, Consultant, CSS, Customer Service, customer support, documentation, downstream, Finance, ICM, logging, meetings, C#, processes, reporting, SOX compliance, servers, scripting, SQL Server, Tax, Telephony, triage, Vista

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Resume Overview

School Attended

  • Western Washington University

Job Titles Held:

  • UAT Lead
  • Business Program Manager
  • Solution Manager
  • PM/UAT Lead
  • PM/UAT Lead
  • STE
  • SDET


  • Bachelor of Science

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