Twitch Streamer resume example

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Explained details regarding property to acclimate patrons to resort environment.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Maintained transaction security by verifying payment cards against identification.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Collected room deposits, fees and payments.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Planned coverage needs and organized services to support incoming special events.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Prepared weekly employee work schedules for team members.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Entered customer data into room system and updated information when patrons changed rooms.
• Transcribed phone messages and relayed to appropriate personnel.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Used internal software to process reservations, check-ins and check-outs.

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Answered questions about store policies and addressed customer concerns.
• Helped customers locate appropriate store locations of Type products, answered questions about products, and provided solutions for various Type issues.
• Optimized store displays and appearance via strategic merchandising.
• Coordinated weekly conferences with store associates to communicate sales and customer service goals.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Performed nightly store and team performance audits.
• Examined merchandise to verify correct pricing and attractive displays.
• Resolved customer service issues promptly.
• Completed routine store inventories.
• Streamlined processing of defective and clearance items to increase productivity by Number%.
• Submitted orders for new inventory.

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• Prepared potted plants and bouquets based on customer requirements.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
• Imparted knowledge on plants and flowers to customers.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Quoted, generated and processed customer orders to meet specifications and various occasions.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.

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• Properly package flowers and plants for damage-free delivery.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.