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Trusted Advisor Resume Example

Resume Score: 60%

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TRUSTED ADVISOR
Professional Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Skills
  • Customer-oriented
  • Point of Sale (POS) system operation
  • Quick learner
  • Organized multi-tasker
  • Friendly and helpful
  • Late-night shift availability
  • Good with numbers and math
  • Skilled upseller
  • Restaurant operations
  • Customer interface expertise
  • Adheres to customer service procedures
  • Customer service awards
  • Adherence to high customer service standards
  • Customer Relationship Management Software (CRM)
Work History
Trusted Advisor, 04/2015 to Current
Sykes Enterprise LLC – Lakeland Florida
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to a hundred calls in queue.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Wrote sales contracts for orders obtained and submitted orders for processing.


Credit Analyst, 06/2014 to 04/2015
GC Services LLC – Lakeland Florida
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed work flow to exceed quality service goals.

Food And Beverage Host, 01/2014 to 06/2014
Walt Disney World – Orlando Florida
  • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Placed food trays over food warmers for immediate service
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Prepared daily food items, and cooked simple foods and beverages
  • Prepared food items

Floor Staff, 08/2013 to 01/2014
Regal Enetertainment – Lake Wales Florida
  • Prepared food items
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Encouraged development of new cashiers with positive reinforcement.

Food and Beverage Associate, 11/2011 to 08/2013
Legoland Florida – Winter Haven Florida
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Education
Associate of Science: Business Administration, 2018
University of Phoenix - Tempe Arizona
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sykes Enterprise LLC
  • GC Services LLC
  • Walt Disney World
  • Regal Enetertainment
  • Legoland Florida

School Attended

  • University of Phoenix

Job Titles Held:

  • Trusted Advisor
  • Credit Analyst
  • Food And Beverage Host
  • Floor Staff
  • Food and Beverage Associate

Degrees

  • Associate of Science : Business Administration , 2018

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