Trusted Advisor Resume Example Sykes Enterprise LLC

TRUSTED ADVISOR

Professional Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

Skills

Work History

Trusted Advisor, 04/2015 to Current
Sykes Enterprise LLC – Lakeland Florida

Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to a hundred calls in queue.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Wrote sales contracts for orders obtained and submitted orders for processing.

Credit Analyst, 06/2014 to 04/2015
GC Services LLC – Lakeland Florida

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed work flow to exceed quality service goals.

Food And Beverage Host, 01/2014 to 06/2014
Walt Disney World – Orlando Florida

Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Placed food trays over food warmers for immediate service
Portioned, arranged, and garnished food, and served food to waiters or patrons
Prepared daily food items, and cooked simple foods and beverages
Prepared food items

Floor Staff, 08/2013 to 01/2014
Regal Enetertainment – Lake Wales Florida

Food and Beverage Associate, 11/2011 to 08/2013
Legoland Florida – Winter Haven Florida

Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Followed food safety procedures according to company policies and health and sanitation regulations.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Education

Associate of Science: Business Administration, 2018
University of Phoenix - Tempe Arizona

Resume Overview

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