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Truancy Case Manager Resume Example

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TRUANCY CASE MANAGER
Summary

Highly adaptable,results-oriented Service Provider with diverse background in management, customer and client service.

Demonstrating strong work ethic, rapidly attains new procedures and processes, and quickly adjusts to changes in schedule, team structure, and organizational goals.

Qualifications
  • Skilled multi-tasker
  • Creative thinker
  • Proactive
  • Focused on customer/client satisfaction
  • Meticulous attention to detail
  • Outstanding communication skills
  • Team-oriented
  • Microsoft Office,Excel and PowerPoint proficiency
  • Brand awareness development
  • Approachable
  • Ability to work well with people of diverse background
  • Recruiting and interviewing
Accomplishments
  • Managed a caseload of more than 25 clients at any given time.
  • Created and implemented monthly Independent Living Skills and Employment Readiness workshops for students involved in truancy.
  • Assisted with developing a pilot project for social media campaigns.
  • Recognized for work ethic, professionalism, and expertise in client/customer relations.
  • Promoted to Assistant Manager after 8 months of employment.
Experience
10/2012 to 07/2013
Truancy Case ManagerThe Link -AmeriCorps/Public Allies － Minneapolis, MN
  • Network with school personnel to identify students needs and to identify resources available for students and their families
  • Provide home visits to youth and their families to assess barriers to school attendance
  • Participate in various community meetings in which truancy issues are discussed
  • familiarize myself with and stay current with available youth services in the community .
  • Maintain required data entry i.e Case Notes,Intake Assessments and progress reports for The Link and Hennepin County.

05/2012 to 09/2012
Co Group Facilitator- Intern Amicus -Radius － Minneapolis, MN
  • Lead weekly girls-only closed groups addressing self-esteem, self-expression, community connections, managing anger, violence and victimization.

  • Circle keeping, bringing together girls and their families, extended family, probation officer, and other caring adults to have needed conversations in respectful and safe environments

  • Helping girls to learn to process past trauma, deal with emotional pain, take on accountability for their choices, develop healthy relationships, and making choices to remain safe
09/2011 to 06/2012
Business Development Specialist Volkart May － Plymouth, MN
  • Identified prospective customers using lead generating methods and performing an average of 96 B2B and B2C calls per day. Developed and maintained long-term relationships with small business entities.

  • Worked independently and effectively

  • Accurately read, understood, and carried out written instructions.

  • Maintained record accuracy by using designated reporting system.

04/2010 to 09/2011
3rd key Artist/Assistant ManagerMAC Cosmetics － Minneapolis, MN
  • Consistently recognized by management for providing superior customer service. (Enhanced the doors reputation by being recognized as number four in the region for Viva Glam sales 2010).

  • Promoted to 3rd key/ Assistant after only 8 months in part time position.

  • Helped drive sales goals and achieve monthly quota figures.

  • Provided exceptional customer service.

  • Provided coaching, mentoring, and consultation to staff to enhance staff development

  • Served as an extension of the Retail Manager in terms of monitoring and supervision of general activities. Also evaluated employee performances, made daily reports to be reviewed and submitted to the Retail Manager
01/2010 to 05/2010
Assistant Hiring ManagerWet Seal INC. － Maple Grove, MN
  • Collaborated with team and retail manager to ensure the delivery of efficient, high-quality service. Created repeat business by developing long-term relationships with regular customers.

  • Screened and assessed applicants via phone and assisted store manager with screening process

  • Accountable for staff development, budgeting and supply ordering. Reviewed weekly inventory charts and recorded door needs.

  • Trained new employees by providing knowledge of specific store tasks and policies.

  • Provided coaching, mentoring, and consultation to staff to enhance staff development
06/2009 to 01/2010
Inside Sales Representative CPP North America － Minnetonka, MN
  • Sold and retained individual memberships in Lifestyle Perks, Identity Protector, and Trip Saver using consultative selling techniques via telephone.

  • Providing exceptional customer service

  • Received Employee Performance Award after maintaining record sales achievement and, receiving 100% on Quality and control scoring two months in a row.

Education
2013
Associate of Science: Early Childhood EducationConcordia University － St. Paul , MN, United States

B.A Family Life Education -Expected Completion Fall of 2014

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Resume Overview

Companies Worked For:

  • The Link -AmeriCorps/Public Allies
  • Amicus -Radius
  • Volkart May
  • MAC Cosmetics
  • Wet Seal INC.
  • CPP North America

School Attended

  • Concordia University

Job Titles Held:

  • Truancy Case Manager
  • Co Group Facilitator- Intern
  • Business Development Specialist
  • 3rd key Artist/Assistant Manager
  • Assistant Hiring Manager
  • Inside Sales Representative

Degrees

  • Associate of Science : Early Childhood Education

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