Trip Case Manager , 07/2011 to 07/2020 Company Name - City, State
Supervised implementation of and adherence to company policy.
Worked with various departments (Rebookings, Resolutions, Payments, Neighbors, White Glove, Open Doors, Social Media, Press, Business now currently known as "A4W", and eventually Appeals and Escalations as an SL6) to create workflows for the resolution of conflict (both last-minute and emerging) before, during, and after reservations, including urgent and high profile cases received by the company's founders.
Maintained customer satisfaction with forward-thinking strategies focused on promptly addressing customer needs and effectively resolving concerns.
Assessed the execution of changes in a prone-to-change and fast-paced environment to improve operational efficiency.
Constantly participated in company-wide translation efforts for workflows and web content to ensure coherence and adaptation to worldwide cultural events, extenuating circumstances, and market demands .
Professor's Assistant, 08/2007 to 05/2010 Company Name - City, State
Taught LITE 3011 and LITE 3012 (required introductory undergraduate courses for students of Comparative Literature).
Designed and assisted in the organization of new undergraduate courses.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes and experiences.
Gathered bibliographical references and information pertaining to literary research and publications for professors of the Department.
Coordinated conferences, lectures, and the literary presentations and book launches of various professors.
Collated learning material to assist with course management and documented coordination to maintain a productive learning environment.
Recorded grades for coursework and tests in online reporting system.
Museum Docent, 01/2006 to 08/2007 Company Name - City, State
Managed the development of educational programs for the MAPR's temporary and permanent exhibitions.
Organized discussions, conferences, film screenings, and performances related to showcased exhibitions for a wide range of museum attending audiences.
Promoted cultural heritage and provided guidance via interdisciplinary presentations.
Worked closely with the Museum's Curatorial Department to maintain a coherent and engaging education program.
Presented bilingual interpretative material for each exhibition.
Developed tour programs to enhance guest experiences (which extended to the MAPR's exterior sculpture garden).
Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Built personal relationships with guests to promote positive and lasting educational experiences.
Museum Curator, 08/2002 to 05/2006 Company Name - City, State
Moved and handled various types of artwork with exceptional care, following all gallery protocols and faculty requirements.
Maintained the gallery's collection records and performed annual inventory of all quarterly exhibit collections.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Managed all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions.
Procured talented individuals, performing artists and musicians to entertain guests during special events.
Promoted events and exhibits via email, print, and other communication methods, boosting museum attendance.
Networked at creative events to identify new talent and artistic works in local areas.
Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests.
Librarian, 08/2005 to 07/2006 Company Name - City, State
Prepared presentations for student groups regarding the utilization of the Arts Collection, its contents, and its significance.
Lent and received library-owned material; inspected returned material for damage; repaired damaged material (such as books, magazines, and maps).
Researched, planned and set up attractive and informative library exhibits.
Trained library staff to manage book and media loan procedures at circulation desk.
Managed reserve desk collection of reference materials.
Set schedules for student workers and monitored activities.
Copied controlled reference materials and collected fees.
Instructed students on research techniques and use of online resources.
Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
Master of Arts: : Historic Preservation, 04/2011Savannah College Of Art And Design - City, State
Graduated Magna Cum Laude
Master of Arts: : Comparative Literature, 04/2010University Of Puerto Rico - City
Graduated Summa Cum Laude
Received the Piri Fernández de Lewis Award for written thesis after being recommended by the Department's Director.
Bachelor of Arts: : Art History, 04/2006University of Puerto Rico - City
Minor in Museum Studies
Graduated Magna Cum Laude
Bachelor of Arts: : Estudios Hispánicos, 04/2006University Of Puerto Rico - City
Graduated Magna Cum Laude
Architectural Conservation; Art History; Astronomy; Botany; Embroidery; Learning languages; Museum studies; Photography; Reading; Traveling; Writing.
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Savannah College Of Art And Design
University Of Puerto Rico
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Trip Case Manager
Master of Arts : : Historic Preservation , 04/2011 Master of Arts : : Comparative Literature , 04/2010 Bachelor of Arts : : Art History , 04/2006 Bachelor of Arts : : Estudios Hispánicos , 04/2006
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