Self-motivated customer service specialist with retail experience offering a strong work ethic and determination to provide exceptional client service with an urge for individual and professional growth. Accurate and detail-oriented to identify, analyze and solve problems. Driven by challenge and opportunity with the ability to meet deadlines in an efficient and cost effective manner. Bilingual in English and Polish.
Image Delivery Operations
- Responsible for working directly with new and existing clients for various client servicing, relationship growth and retention.- Assisted in maintaining clients' cash management solutions & account servicing for their business while remaining focused on providing best in class service during each client interaction. - Ensured that all service requests are handled in a timely and accurate manner and if there are any issues, worked swiftly to resolve and escalate on a case-by-case basis as needed to ensure a positive client experience in fast paced environment. - GSS- creating cases with corresponding request types. - Accountable to ensuring all stated metrics around the business were met while ensuring retention and high quality service. - CD ROM Distribution- maintain minimal defects, correct matching/packaging of CDs. - Verification and Reconciliation of financial transactions on everyday basis. - Implementation-correct profiles set up. Accurate operational processes -preventing privacy breaches. - Performed procedures updates based on changing business needs on timely manner. - Constantly took on added workloads and responsibilities due to decreased head counts, yet always with the highest level of dedication and enthusiasm.
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