Self-motivated customer service specialist with retail experience offering a strong work ethic and determination to provide exceptional client service with an urge for individual and professional growth. Accurate and detail-oriented to identify, analyze and solve problems. Driven by challenge and opportunity with the ability to meet deadlines in an efficient and cost effective manner. Bilingual in English and Polish.
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Image Delivery Operations
- Responsible for working directly with new and existing clients for various client servicing, relationship growth and retention.- Assisted in maintaining clients' cash management solutions & account servicing for their business while remaining focused on providing best in class service during each client interaction. - Ensured that all service requests are handled in a timely and accurate manner and if there are any issues, worked swiftly to resolve and escalate on a case-by-case basis as needed to ensure a positive client experience in fast paced environment. - GSS- creating cases with corresponding request types. - Accountable to ensuring all stated metrics around the business were met while ensuring retention and high quality service. - CD ROM Distribution- maintain minimal defects, correct matching/packaging of CDs. - Verification and Reconciliation of financial transactions on everyday basis. - Implementation-correct profiles set up. Accurate operational processes -preventing privacy breaches. - Performed procedures updates based on changing business needs on timely manner. - Constantly took on added workloads and responsibilities due to decreased head counts, yet always with the highest level of dedication and enthusiasm.
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