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Treasury Retail Security Sr. Operation Examiner Resume Example

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TREASURY RETAIL SECURITY SR. OPERATION EXAMINER
Experience
Treasury Retail Security Sr. Operation Examiner, 06/2005 to 04/2015
The Federal Reserve Bank of Minneapolis – Minneapolis, MN
  • Managed research congressional inquiry prepared files with supporting documentation, legal evidence, government forms.
  • Audit to ensures compliance with established internal control procedures and federal agencies by examining records, reports, operating practices, and documentation.
  • Verifies assets and liabilities by comparing items to documentation.
  • Complete audit on work-paper by documenting audit tests and findings.
  • Appraises adequacy of internal control systems by completing audit questionnaires.
  • Expert specific circular:.
  • Code of Federal Regulations (CFR), Title 31 - Money and Finance: Treasury, Subtitle B - Regulations Relating to Money and Finance, Chapter II - Fiscal Service, Department of the Treasury.
  • U.S.
  • Savings Bonds and Notes, U.S.
  • Treasury Marketable Securities, U.S.
  • Retirement Plan, and Individual Retirement Bonds.
  • Evaluated operations of examination to ensure adherence to regulations and standards.
  • Customer Service Reversative specialist, Evaluated operations of examination to ensure adherence to regulations and standards evaluate supporting forms, documents, legal evidence toprocess the paper transaction.
  • Written Corresponded, or via Phone for the need of additional required information or documentation.
  • Authenticate legal evidence example: Guardian, Conservator, Executor/Personal Representative of deceased person estate, Power of Attorney, Certificate of Death.
  • Maintain detailed records following accordance with department policy.
  • Data entering.
  • Adhered to a high level of confidentiality and discretion.
  • Trained employees on operations and job duties to ensure quality work levels were maintained.
  • Prepared reports and summaries for use in decision making, legal processes, and evaluations.
  • Sustained a high level of accuracy and attention to detail (perfect marks on quarterly scorecards).
  • Worked as a member of a team, manage daily operations, meeting and exceeding expectations.
  • Coordinator to ensure the daily work completed and processed to meet accounting timeline.
  • Assist the Call Center high call volume in queue.
  • Clear instruction for the investor to create, maintain their accounts on Treasury Direct self-service system.
Customer Service Call Center Representative, 01/1994 to 06/2005
The Federal Reserve Bank of Kansas City, TREASURY RETAIL SAVINGS BOND EXAMINER – Kansas City, MO
  • Examination Treasury applications, legal evidence.
  • Skilled in research, investigation on inquiring from The Bureau of Fiscal Service involving transactions processed at The Federal Reserve Bank for accuracy.
  • Maintain internal control procedures systems by updating audit programs and questionnaires recommending new policies, the acumen to procedures for other federal users Meet established quality measures for accuracy.
  • Able to quickly evaluate and assess situations and develop a solution to challenging problems and issues.
  • Recommendations for maintenance of record-keeping.
  • Evaluated adequacy on investment of individual.
  • Examined financial records.
  • Submitted reports of department accounts balance, invoices, enter credit and debits in The Bureau of Fiscal Service accounting system.
  • Communicate with customers in a manner that maintains good customer relation and provide excellent customer service.
Assistant Manager, 01/1993 to 01/1994
Great Clips – Kansas City, MO
  • Supervised, trained and managed a staff of 10 stylists in a busy salon.
  • Scheduled staff for shifts based on projected needs and seasons.
  • Completed opening and closing functions, including deposits, banks, reports, time entry.
  • Handled daily cash, check and credit transactions averaging $5000.00.
Education
University of Phoenix, 07/06 – 09/07, 02/12 – 05/12 Credits 30DeVry University 03/10 –06/11 Credits 30Longview Community College 01/91- 06 Credits 24Real Estate License State of Missouri
Cosmetology & Salon Management Certification: 07/1985
Summary
  • In my experience with compliance to monitor, investigate and ensure fulfillment of obligations and alignment of compliance with office policies to maintaining a variety of support and information regarding their department requirement, and supporting in all aspects that are a concern and department matters. To ensure the operation's adherence to legal and financial government regulation while resolving the concern, issues. SUMMARY OF QUALIFICATIONS
  • Over 21 years of professional experience with The Federal Reserve Bank, and with the Federal government.
Highlights
  • Skilled in research government Codes of Federal Regulations and Circulars.
  • Investigation, audit and edit complex operational, and personnel issues.
  • Oral, Written and electronic communication skills.
  • Problem-solving, conflict resolution, and reconciliation.
  • Able to quickly evaluate and assess situations and develop a solution to challenging problems and issues.
  • Multitasking
  • Communication, Teamwork
  • Customer Relation
  • Commitment and Reliability
  • Determination
  • Pride and Integrity
  • Motivated
  • System and Procedures
  • DATABASE SYSTEMS
  • Processing the same work for both of the Treasury and The Bureau of Fiscal System
  • Multiple government database systems, U.S. Department of The Treasury database systems OFAC Counter-Terrorism Sanction, (DNP) Do Not Pay a Federal Agencies that detect and prevent in improper payments made to vendors, grantees, loan recipients, and beneficiaries
  • Mainframe government-wide accounting and reporting system
  • PROJECTS
  • Procedures for how to convert government security into Treasury Direct accounts.
  • Transfer paper savings bonds to paperless in Treasury Direct,
  • Authenticate legal court order evidence records being scanned for the electronic processing system
  • Accounting, Forms, Teamwork
  • Attention to detail, Government, Phone
  • Attorney, Guardian, Treasury
  • Balance, Instruction, Written
  • Bonds, Legal
  • Call Center, Notes
  • Closing, Mainframe
  • Communication skills, Money
  • Oral, Multitasking
  • Conflict resolution, Personnel
  • Credit, Policies
  • Excellent customer service, Problem-solving
  • Customer Service, Processes
  • DATABASE, Quality
  • Decision making, Real Estate
  • Documentation, Record-keeping
  • Edit, Reporting
  • Finance, Research
  • Financial, Securities
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Resume Overview

Companies Worked For:

  • The Federal Reserve Bank of Minneapolis
  • The Federal Reserve Bank of Kansas City, TREASURY RETAIL SAVINGS BOND EXAMINER
  • Great Clips

Job Titles Held:

  • Treasury Retail Security Sr. Operation Examiner
  • Customer Service Call Center Representative
  • Assistant Manager

Degrees

  • University of Phoenix, 07/06 – 09/07, 02/12 – 05/12 Credits 30DeVry University 03/10 –06/11 Credits 30Longview Community College 01/91- 06 Credits 24Real Estate License State of Missouri
    Cosmetology & Salon Management Certification : 07/1985

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