Highly organized natural leader with strong coaching and interpersonal skills, interested in the position of a Medical Support Assistant to help ensure smooth operations. Diverse experience in housing development management, training, and customer service. Utilizing strong people skills and exceptional communication expertise while improving the quality of life for residents. Possesses advance knowledge, and capabilities of working with the public, educational, and business settings. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Operate with a strong sense of urgency and thrives in a fast-paced environment. I am seeking new opportunity to use industry knowledge and skills within an advanced role.
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· Assist in the development of short- and long-term process improvement plans, monitor progress, assure adherence, and evaluate performance.
· Supports the Leadership Team by scheduling meetings, providing agenda and minutes, develop relevant reports and implementation of policies.
· Participate in workgroups and perform specific duties as necessary to accomplish the work of the group. Work with government agencies to obtain available services for residents.
· Served as a key member of interdisciplinary healthcare team at a busy family medical practice. Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
· Assisted seven MDs as well as PA and RN team in ensuring optimal patient care and smooth daily office operations.
· Administered injections and medications as directed by physicians.
· Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
· Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopes).
· Answered telephones greeted patients and assisted front office staff as needed. Prepared and maintained supplies for patient rooms.
· Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%.
· Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
· Provided clerical support in an inclusive work environment through scheduling, rescheduling, and canceling physician appointments.
· Optimized productivity and efficiency by interpreting physician orders for ancillary tests, ensuring that an appropriate diagnosis code has been attached.
· Respect and maintained patient privacy and dignity. Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation.
· Provided superior service to patients. Coordinated patient admits and discharge.
· Processed patient registration; scheduled and rescheduled appointments and processed cancellations for office visits and clinic procedures
· Performed the daily reports which includes some billing and coding entry, applying copays to accounts as well as manually entering charges that do not extract.
· Contacted hospitals, doctors and other imaging facilities to get reports for the therapist. Increased customer service and hospitality skills through assisting patients.
· Filing patients’ medical records and submitting insurance forms Assisted the therapist with patients by setting up their equipment and instructing them in their exercises.
· Obtained referrals and authorizations; Collected co-payments and processed third party insurance verifications Assisted therapists as needed for general clinic maintenance and upkeep.
· Worked closely with Providers, Nursing staff and ancillary disciplines as patient advocate and subject matter expert on admissions and discharges.
· Organized office calendar through scheduling patient appointments.
· Provided information, verbally and in writing to patients for full clarification of providers guidelines and or procedures while abiding HIPAA's requirements Verified insurance information by contacting insurance providers.
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