trauma program consultant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Websites, Portfolios, Profiles
Professional Summary

Ambitious, focused and confident professional who demonstrates an unwavering commitment to building solid processes that exceed benchmarks and deliver results to stake holders, clients and end users. I have an extensive background in process development, quality improvement and leadership. My professional achievements include building strong teams and leaders, building successful processes that have been proven to transform Emergency Department and Trauma Centers into programs that exceed national standards with a focus on quality of care, throughput, patient experience and employee satisfaction. I hold myself to high standards and have a passion for excellence.

Efficient Quality Improvement Coordinator with 30-year track record of success as Registered Nurse. Compassionate and driven professional with exceptional record, clinical skills and understanding of utilization review, related to Emergency and Trauma care and standards. Strong communicator with analytical and meticulous approach.

  • Self-motivated professional
  • Multitasking abilities
  • Teamwork
  • Computer proficiency
  • Written Communication
  • Flexible & Adaptable
  • Leadership
  • Planning and Coordination
Work History
Trauma Program Consultant, 03/2019 - Current
Anthem, Inc. Evansville, IN,
  • Provide Comprehensive GAP analysis for medical centers aspiring to become trauma centers.
  • Partner with existing centers to provide counseling to mitigate any deficiency found with site designation or verification review.
  • Complete needs assessments of software for trauma data collection.
  • Provide strategic planning for Trauma System Development.
  • Develop, Implement and Improve Process Improvement and Patient Safety Plans for Trauma Services.
  • Outline potential revenue using trauma billing codes for designated/verified center.
  • Assess for best practices related to billing/charging and reimbursement for Trauma and Emergency Department.
  • Provide strategies and strategic planning for Emergency Department Process Improvement to enhance productivity and patient experience.
  • Conduct leadership training to ensure high standards, employee satisfaction and decrease turnover.
Process Improvement Coordinator, 08/2016 - 09/2021
Hca Cedar Park, TX,
  • Brought the facility in line with standard of the American College of Surgeon Committee on Trauma related to the Process Improvement and Patient Safety Standard.
  • Implemented a robust trauma registry to include data entry, analysis, and interpretation and benchmarking to drive the Process Improvement efforts.
  • Provide education and training to all staff regarding National Trauma Data Bank standard for data collection and participation in Trauma Quality Improvement Program Was instrumental in building a Process Improvement master plan for standardization of review for all trauma related processes and care.
  • Developed a standard approach for mandatory monthly Mortality and Morbidity Conferences and Process improvement and Patient Safety meetings.
  • Maintain quality standards through chart audits, review of care and ongoing audits of patient care.
  • Introduced AIS and ISS scoring
Director of Emergency Services, 09/2010 - 08/2016
Centura Health Glendale, CO,
  • Maintain oversight of Trauma Services Department.
  • Manage all aspects of Emergency Services in a facility that sees over 100,000 patients per year.
  • Lead of 170 employees ranging from Registered Nurses to support staff, to include staff development and performance management processes.
  • Maintain high standards for optimal care with turnaround times to discharge under 120 minutes, door to Medical Screening Exams in under 30 minutes and overall wait times under 90 minutes.
  • Maintenance and development of policies and procedures with attention to Joint Commission and CMS requirements.
  • Maintain current nursing practice by working side by side with nursing staff in the Emergency Department.
  • Continue to function in the role as charge nurse, maintaining high standards for patient throughput and satisfaction.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
  • Increased patient satisfaction scores by 40% within 1 year.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented best practice standards for billing related to Trauma Services and Emergency Department care.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Trauma Program Manager, 01/2001 - 09/2010
Chi Memorial Livingston, TX,
  • Provided Leadership for Implementation of Trauma Services Program Launch in 2001 to include development and implementation of policies, procedures, Practice Guidelines and daily operations of Trauma Service.
  • Implemented a robust trauma data registry to drive Performance Improvement Process.
  • Implementation of Performance Improvement Plan specific to Trauma Services and maintaining standard aligned with American College of Surgeons mandates.
  • Achieved American College of Surgeons verification in 2003 and maintained verification throughout my tenor.
  • Responsible for all aspects of staff development and performance management processes.
  • Development and maintenance of community outreach related to Injury Prevention.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Recruited and developed 14 employees.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Emergency Department Nurse, 01/1995 - 01/2001
Doctors Medical Center City, STATE,
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Functioned as charge nurse
  • Involved in Process Improvement initiatives and lead several working groups
  • Earned national certification in Emergency Nursing
Associate of Science: Nursing, Expected in 12/1992
Modesto Junior College - Modesto, CA
Status -
Bachelor of Arts: Liberal Studies, Expected in 06/1985
California State University Stanislaus - Turlock, CA
Status -
  • Certified Emergency Nurse.
  • Trauma Certified Registered Nurse.
  • Emergency Nurse Pediatric Course – Instructor.
  • Trauma Nurse Core Course - Instructor.
  • Advanced Cardiac Life Support - Provider.
  • Pediatric Advanced Life Support - Provider.
  • Basic Life Support – Provider.
Emergency Nurses Association American Trauma Society Society of Trauma Nurses

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Resume Overview

School Attended

  • Modesto Junior College
  • California State University Stanislaus

Job Titles Held:

  • Trauma Program Consultant
  • Process Improvement Coordinator
  • Director of Emergency Services
  • Trauma Program Manager
  • Emergency Department Nurse


  • Associate of Science
  • Bachelor of Arts

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