Effective Community Coordinator managing issues and remaining level-headed. Offering over 3 years of expertise handling high priority cases in NYCHA's Relocation Unit. An enthusiastic, bilingual, and multitasking leader with terrific interpersonal, problem solving, and communication skills.
Skills
Excellent communication, interpersonal, and problem solving abilities
Results Oriented
Well-trained in Word, Excel, Outlook
Customer support and assistance
Problem resolution
Decision-making
Friendly, positive attitude
Experience
06/2022 to Current
Transportation Specialist, ROCAmazon.Com, Inc. – Hamburg, PA,
Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
Reported maintenance and repair needs for transportation vehicles and equipment.
Coordinated product shipments from point of origin to destination.
Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
Minimized empty miles and maximized driver service hours by implementing backhaul solutions.
Searched for backhaul solutions to minimize empty miles and maximize driver's hours of service and revenue.
Managed shipment coordination for products beginning in country of origin and ending at final destination.
Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
Kept transportation operations in compliance with company, legal and safety requirements.
03/2019 to 06/2022
Community CoordinatorFairygodboss Inc – Nashville, TN,
Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
Coordinated between various entities to manage cases.
Prioritized and organized tasks to efficiently accomplish service goals.
Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Offered information and answered questions from public while advising on protective safeguards during 2009 H1N1 swine flu pandemic.
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
02/2012 to 09/2019
Sales ConsultantSysco – Oxnard, CA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
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Resume Overview
School Attended
Lehman College of The City University of New York
Bronx Community College of The City University of New York