Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 10 years of related experience.
Organized customer service specialist with over 15 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions.
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- Transport special needs adults to and from day support centers
- Maintained safe and timely route completions
- Assisted passengers with difficulties or disabilities to board and exit bus
- Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Performed all bus driving duties and passenger interaction with professionalism
- Obeyed all local and DOT traffic rules and regulations
- Transported passengers safely between destinations while following prescribed routes
- Loaded and secured deliveries up to 6 people
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and maintained relationships with regular customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 25 % on average
- Answered phones, scheduled appointments and prepared patient examination rooms for incoming patient
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
- Duties included seating patients, checking medical history, charting, and assisted doctor with restorative procedures, as needed
- Produced digital X-rays, made dental impressions and fabricated temporary restorations
- Familiar with Dentrix G4
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Documented patients' dental health information, medical history and vital signs
- Staged tray for procedures by arranging dental instruments and equipment
- Explained treatment procedures and instructed patients on home care guidelines
At Everest College I learned the fundamentals of dental assisting through classroom and hands-on training. I was taught basic X-ray techniques, 4-handed dentistry, sterilization and oral hygiene. I earned the President's Award for having a 4.0 GPA and I am a member of the ADAA.
Adult First Aid /CPR
Basic Life Support For Healthcare Providers
Adult and Pediatric First Aid/CPR Bloodborne Pathogens Training
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School Attended
- Everest College - Dental Assisting
Job Titles Held:
- Transportation Specialist
- Server
- Dental Assistant
- Dental Assistant
Degrees
- Certified Dental Assistant
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