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Transportation Security Officer Resume Example

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TRANSPORTATION SECURITY OFFICER
Professional Summary

Organized professional bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Successful at overseeing all areas of daily operations. Technologically adept with passion for innovation and creative solutions.

Skills
  • Researching data using multiple sources to organize files and manage customers' profile.
  • Summarizing and compiling information from various reports, utilizing a variety of databases and automated systems.
  • Exercising quality control over tour packages, and various registrations, documents and bond paperwork.
  • Providing administrative support to managers, supervisors, or staff members by assisting in the day-to-day management of the office's activities.
  • Generating and verifying reports, meetings, travel documents, itineraries, data quality and create and revise spreadsheets, charts, graphs, and presentations.
Work History
Transportation Security Officer | 01/2016 to Current
Transportation Security Administration - Seattle, WA

Hours per week: 40

SV-D-Band (01/10/2016 – 02-16-2017) Salary: 39,000.00 annually

SV-E-Band (02-17-2017 – Current) Salary: 43,981.00 annually

  • Completed routine and incident-related documentation.
  • Upheld strong customer service standards while completing screenings.
  • Noted possible security issues and performed additional reviews.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Protected federal employees and their property by monitoring all access to government-owned and leased properties.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Communicated with supervisors regarding any issues that occurred while on duty.
  • Called and coordinated with police, fire and EMT services.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Screened over numerous passengers per day by verifying ID's and boarding passes.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Tour Operator | 06/2014 to 12/2015
Self Employed - Pompano Beach, FL

Hours per week: 25 hours (Hours varied 10 to 25 hours) Salary: 25,000.00 annually

  • Researched information online to provide accurate, detailed tours.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office software.
  • Created and managed electronic passengers records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Business Development Manager - Latin America | 05/2014 to 08/2014
Ecom America Ltd. - Gainesville, GA

Hours per week: 40 Salary: 45,000.00 annually

  • Researched numerous resources to obtain key information to assist management with important decisions.
  • Completed and submitted monthly and yearly sales and projection reports to support executive decision making.
  • Provided administrative support to managers, supervisors, or staff members by assisting in the day-to-day management of the office's activities.
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.
  • Developed promotional programs to optimize revenue levels.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Kept meticulous client notes in customer relationship management application.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Collected data and performed customer needs analysis.
Education
North Idaho College - Coeur D'alene, ID | Associate of ScienceComputer Application in Business
Instituto De Idiomas Yazigi - Sao Paulo, SP Brazil | Associate of ArtsForeign Languages Education
North Idaho Work Force - Post Falls, IDMicrosoft Office Suite
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Resume Overview

Companies Worked For:

  • Transportation Security Administration
  • Self Employed
  • Ecom America Ltd.

School Attended

  • North Idaho College
  • Instituto De Idiomas Yazigi
  • North Idaho Work Force

Job Titles Held:

  • Transportation Security Officer
  • Tour Operator
  • Business Development Manager - Latin America

Degrees

  • North Idaho College - Coeur D'alene , ID | Associate of Science
    Instituto De Idiomas Yazigi - Sao Paulo, SP Brazil | Associate of Arts
    North Idaho Work Force - Post Falls, ID

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