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transportation security officer resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in calmly within guidelines. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in whatever I desire. Excellent reputation for resolving problems and improving customer satisfaction. Keeps calm in stressful situations and when communicating with difficult individuals. Able to work in any environment under any conditions. Set goals and establish priorities. Excellent with people not only from experience through work but experience through life. Very ambitious and ready for whatever life may bring.

Accomplishments
  • Awarded recognition for outstanding customer service.
  • Promotions with both Best Buy Logistics and Epic Mountain Express
  • Maintained above 95% with under 3% miss tip score on X-Ray averaging 500 + bags a month for a year
  • Submitted for Model Officer on multiple occasions
  • TSA OJT Coach
  • E3
  • Model officer
Skills
  • Security station experience
  • Hazardous items knowledge
  • Behavioral observations
  • Baggage inspections
  • Customer service and assistance
  • Self-motivated professional
  • Cultural awareness
  • Computer proficiency
  • Good telephone etiquette
  • Adaptability
  • Supervision
Work History
Transportation Security Officer, 06/2019 to Current
Rochester Armored Car, , Denver, CO
  • Job Title - Transportation Security Officer
  • Pay scale & grade - SV F
  • Salary - $51,164
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Screened over 100 passengers per 30 minutes by verifying ID's and boarding passes.
  • I follow policies and procedures.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Identified and cClaireenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Conducted OIC duties on multiple occasions - creating rotations and supervision of 9/13 officers on a cell.
  • Became a Coach to help assist in the training of new hires during their OJT process.
  • I have informed team members of tasks that must be completed, offered assistance when needed, and worked together to accomplish task at hand.
  • Three officers certified under my guidance as a Coach and currently in the process with my 4th.
Customer Service Rep, Dispatcher, Supervisor, 11/2010 to 06/2019
Adt Security Services, Inc, ,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted guests with large luggage to and from vehicles
  • Achieved a consistent and organized flow of drivers on a 30 min schedule
  • Tracked traffic reports in order to communicate affectively with counter staff for early, on time or late departures
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Warehouse Worker, 09/2008 to 10/2009
Adt Security Services, Inc, ,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting cClaireenging performance goals.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Loaded, unloaded and moved material to and from storage and production areas.
Warehouse Worker, 04/2007 to 08/2007
S & B Porta Bowl Restrooms, ,
  • Measured dimensions of finished pieces for conformance to specifications.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed general housekeeping and cleaning tasks including, sweeping, pulling weeds, and power washing.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50-100 pounds.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Cleaned and maintained Portable Restrooms
  • Prepped portable restrooms for public use
Education
: , Expected in
George Washington High School - Denver, CO
GPA:
: , Expected in
Thomas Jefferson High School - Denver, CO
GPA:
High School Diploma: , Expected in 05/2006
Eaglecrest High School - Centennial, CO
GPA:

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Resume Overview

School Attended

  • George Washington High School
  • Thomas Jefferson High School
  • Eaglecrest High School

Job Titles Held:

  • Transportation Security Officer
  • Customer Service Rep, Dispatcher, Supervisor
  • Warehouse Worker
  • Warehouse Worker

Degrees

  • High School Diploma

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