transportation security officer resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Profile
Dedicated Transportation Security Officer (TSO) who believes excellent people skills and open communication are essential functions of successful security management. Quality-focused TSO skilled in process improvement. Manages multiple projects under tight deadlines. Extensively trained in IED recognition, security screening procedures, and weapon smuggling tactics.
Qualifications
Natural leader
Focus on diverse responsibilities
Excellent interpersonal skills
Computer proficient
Staffing and scheduling expert
Operationally effective
Skilled in conflict resolution
Certified OJT Coach and TACT Team Officer
Areas of Expertise
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, writing incident reports, and photocopying documents for management use.
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions, and processing paperwork.
Training
Successfully trained new hires in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
Transportation Security Officer, 07/2012 - Current Securitas Security Services Usa, Inc. – Augusta, GA,
Consistently demonstrates responsible and dependable
behavior; volunteers for additional responsibilities and quickly
responds to shifting priorities.
Integrates
critical thinking skills by analyzing and evaluating information to draw
conclusions and identify potential risks; advised co-workers and
management of multiple security loopholes and flaws in TSA's Standard
Operating Procedures.
Behaves in an honest, fair
and ethical manner; encourages co-workers and others to earn trust and
respect with passengers and stakeholders.
Established interpersonal skills; demonstrates inclusiveness and sensitivity to individual differences.
Coaches,
mentors, and encourages others to maximize potential; provides
continual, observation-based constructive feedback and correction on an
immediate basis.
Provides clear and convincing
oral presentations, listens effectively, and clarifies information as
needed; on a need-to-know basis, briefs co-workers and stakeholders
complex security information.
Works cooperatively
with others; serves as a role model and/or peer-to-peer coach/mentor in
developing and achieving high performance results.
Considered
by leadership, supervisors, and peers as being an expert with respect
to the screening of people, property, and cargo.
Diffuses
potentially disruptive situations promptly and tactfully while
maintaining a positive demeanor, command presence, and situational
awareness.
Assists peers with the application of new or recurrent learning objectives.
When necessary, assumes primary oversight of screening operations with little to no need for guidance or direction.
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