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Transportation Security Officer Resume Example

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TRANSPORTATION SECURITY OFFICER
Professional Profile
Dedicated Transportation Security Officer (TSO) who believes excellent people skills and open communication are essential functions of successful security management. Quality-focused TSO skilled in process improvement. Manages multiple projects under tight deadlines. Extensively trained in IED recognition, security screening procedures, and weapon smuggling tactics.
Qualifications
  • Natural leader
  • Focus on diverse responsibilities
  • Excellent interpersonal skills
  • Computer proficient
  • Staffing and scheduling expert
  • Operationally effective
  • Skilled in conflict resolution
  • Certified OJT Coach and TACT Team Officer
Areas of Expertise
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
​​Administration
  • Performed administration tasks such as filing, developing spreadsheets, writing incident reports, and photocopying documents for management use.
Scheduling
  • Facilitated onboarding of new employees by scheduling training, answering questions, and processing paperwork.
Training
  • Successfully trained new hires in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
​​
Experience
Transportation Security AdministrationPasco, WATransportation Security Officer08/2012 to Current
  • Consistently demonstrates responsible and dependable behavior; volunteers for additional responsibilities and quickly responds to shifting priorities.
  • Integrates critical thinking skills by analyzing and evaluating information to draw conclusions and identify potential risks; advised co-workers and management of multiple security loopholes and flaws in TSA's Standard Operating Procedures.
  • Behaves in an honest, fair and ethical manner; encourages co-workers and others to earn trust and respect with passengers and stakeholders.
  • Established interpersonal skills; demonstrates inclusiveness and sensitivity to individual differences.
  • Coaches, mentors, and encourages others to maximize potential; provides continual, observation-based constructive feedback and correction on an immediate basis.
  • Provides clear and convincing oral presentations, listens effectively, and clarifies information as needed; on a need-to-know basis, briefs co-workers and stakeholders complex security information.
  • Works cooperatively with others; serves as a role model and/or peer-to-peer coach/mentor in developing and achieving high performance results.
  • Considered by leadership, supervisors, and peers as being an expert with respect to the screening of people, property, and cargo.
  • Diffuses potentially disruptive situations promptly and tactfully while maintaining a positive demeanor, command presence, and situational awareness. 
  • Assists peers with the application of new or recurrent learning objectives.
  • When necessary, assumes primary oversight of screening operations with little to no need for guidance or direction.
Vector MarketingKennewick, WAAdvanced Sales Representative/Advisor09/2010 to 02/2011
  • Obtained promotion within two months of hire date due to exemplary work ethic.
  • Coordinated and directed project meetings.
  • Cultivated productive leadership team to drive improvements.
  • Reviewed program needs and recruited qualified staff.
  • Wrote recommendations for exceptional employees.
  • Maximized employee retention by creating positive work environment. Served as mentor to junior team members.
  • Delivered prompt, accurate and excellent customer service.
Education
TSA Associate's Program2018Mount Hood Communty College, Gresham, OR, USA
  • Continuing education in Homeland Security and Criminal Justice
  • 4.0 GPA
Associate of Arts & Sciences::Humanities2012Columbia Basin College, Pasco, WA, USA
  • Coursework in Psychology, Sociology, and Communications
  • 3.53 GPA
  • Graduated with Honors
High School Diploma2010Columbia High School, Burbank, WA, USA
  • Coursework in Law and Political Science
  • Member of Honor's Society and Knowledge Bowl
  • Team Captain for Varsity Basketball and Softball
Awards and Recognition

Transportation Security Administration

TOPS Cash Award (12/24/15)

  • 5.0/5.0 TOPS Score
​Time Off Award (11/15/15)
  • Successful OJT Mentor
​Time Off Award (9/6/15)
  • Successful OJT Mentor
​Special Achievement Award (7/13/15)
  • Exemplary Threat and Counter-Threat (TACT) Team Member
​Time Off Award (6/24/15)
  • Successful OJT Mentor
​TOPS Cash Award (12/25/14)
  • 4.53/5.0 TOPS Score
Cash Award (10/16/14)
  • 100% Score on all annual tests
TOPS Cash Award (12/26/13)
  • 4.3/5.0 TOPS Score​​
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Resume Overview

Companies Worked For:

  • Transportation Security Administration
  • Vector Marketing

School Attended

  • Mount Hood Communty College
  • Columbia Basin College
  • Columbia High School

Job Titles Held:

  • Transportation Security Officer
  • Advanced Sales Representative/Advisor

Degrees

  • TSA Associate's Program 2018
    Associate of Arts & Sciences: : Humanities 2012
    High School Diploma 2010

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