Transportation Security Officer Resume Example
I have been employed with DHS/TSA for the last 10 years.
During my ten-year employment with the Department of Homeland Security, I have adapted to a fast paced and high stress work environment. I have learned to sharpen my sense of focus, while developing a series of integral skills for the workforce. Regarding my time with the TSA, I have been able to explore and fortify my communication skills, whether it is on a peer to peer basis with my co-workers or with the traveling public. I am also granted the unique opportunity to analyze certain details, patterns or behaviors in my workplace environment. Through the use of analytical and critical thinking, I am able to take decisive steps towards enforcing the mission. My time with TSA has not only heightened my attention to detail, but it has also reinforced my desire to ask questions, to explore patterns and to analyze anomalies. The Transportation Security Administration has also allowed me to explore various different leadership positions. I have not only been given the opportunity to work alongside my peers towards a team-oriented mission but I have also, on multiple occasions, been trusted with the responsibility of managing my teammates and the workflow of our work environment, ensuring exceptional quality, precision and above all, the safety of our aviation system and our traveling public.
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- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Supervised and mentored team of 15 security officers.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Surveilled all areas within facility to identify suspicious behavior.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Recruited and hired qualified candidates to fill open positions.
- Increased customer base and market share by promoting product through diverse channels.
- Handled all delegated tasks, including maintaining POS database and updating as needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Employed security and loss prevention strategies during shift to maximize safety.
- Trained many employees in effective work procedures and performance strategies to optimize operations.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Resolved customer complaints and reported issues to senior management.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Ordered stock weekly as required.
- Received deliveries at all hours. Morning/Night.
Framingham State University | City, State
Roger Williams University | City, State
Medfield Senior High School | City, State
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Resume Overview
School Attended
- Framingham State University
- Roger Williams University
- Medfield Senior High School
Job Titles Held:
- Transportation Security Officer
- Manager
- Shift Supervisor
Degrees
- 09/2001 Certificate MCSE : Computer Science
Some College (No Degree) : Criminal Justice
05/1991 High School Diploma
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