Experienced Dispatcher with team-driven mentality and great time management skills. Proven ability to establish lasting relationships with partners, customers and company staff.
I’m very responsible and like everything to be organized and done on time . Availability to work 24/7 , if needed .
Skills
Business presentations
Information research
Dispatch of drivers
Planning
Route planning
Oral and written communications
Critical decision-making
Issue resolution
Transportation management
Logistics management
Schedule coordination
Data entry
Experience
10/2018 to Current
Transportation DispatcherErickson Living – Matthews, NC,
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
Answered customer requests with information about product availability, shipping information and status updates.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Kept detailed and updated records of calls in physical and electronic databases.
Reported delays, accidents or other traffic and transportation situations.
09/2017 to 10/2018
Transportation DispatcherErickson Living – New Providence, NJ,
Scheduling appointments for delivery and pick up of the freight.
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
Effectively resolved complaints by working closely with customers.
Provided customers contacting call center with exceptional service and support.
Answered customer requests with information about product availability, shipping information and status updates.
Oversaw investigation and resolution of customer and vendor issues.
Tracked all changes in computer system to keep records current and accurate.
Reported delays, accidents or other traffic and transportation situations.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
05/2016 to 09/2017
Insurance Agent AssistantCover All, Inc – City, STATE,
Cultivated professional relations to establish long-term profitable partnerships.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Education and Training
Expected in 09/2018
High School Diploma: City Colleges Of Chicago - Wilbur Wright College - Chicago, IL GPA:
Expected in 09/2014
: High School - Ukraine , GPA:
Expected in 09/2016
Associate of Science: Academy Of Law - Ukraine, GPA:
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