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transportation dispatcher resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced Dispatcher with team-driven mentality and great time management skills. Proven ability to establish lasting relationships with partners, customers and company staff.

I’m very responsible and like everything to be organized and done on time . Availability to work 24/7 , if needed .

Skills
  • Business presentations
  • Information research
  • Dispatch of drivers
  • Planning
  • Route planning
  • Oral and written communications
  • Critical decision-making
  • Issue resolution
  • Transportation management
  • Logistics management
  • Schedule coordination
  • Data entry
Experience
Transportation Dispatcher, 10/2018 - Current
Erickson Living Matthews, NC,
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reported delays, accidents or other traffic and transportation situations.
Transportation Dispatcher, 09/2017 - 10/2018
Erickson Living New Providence, NJ,
  • Scheduling appointments for delivery and pick up of the freight.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Effectively resolved complaints by working closely with customers.
  • Provided customers contacting call center with exceptional service and support.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reported delays, accidents or other traffic and transportation situations.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Insurance Agent Assistant, 05/2016 - 09/2017
Cover All, Inc City, STATE,
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Education and Training
High School Diploma: , Expected in 09/2018
-
City Colleges Of Chicago - Wilbur Wright College - Chicago, IL
GPA:
Status -
: , Expected in 09/2014
-
High School - Ukraine ,
GPA:
Status -
Associate of Science: , Expected in 09/2016
-
Academy Of Law - Ukraine,
GPA:
Status -

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Resume Overview

School Attended

  • City Colleges Of Chicago - Wilbur Wright College
  • High School
  • Academy Of Law

Job Titles Held:

  • Transportation Dispatcher
  • Transportation Dispatcher
  • Insurance Agent Assistant

Degrees

  • High School Diploma
  • Associate of Science

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