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Transportation Account Manager Resume Example

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TRANSPORTATION ACCOUNT MANAGER
Summary

Highly accomplished, versatile Transportation Manager with extensive background including logistics. Dynamic leader consistently achieves outstanding results while building and maintaining strong, loyal relations with both clients and colleagues. Capable of conducting and processing company payroll, billing, and auditing. Organized and efficient with outstanding interpersonal skills. Adept at scheduling and directing work activities while providing direction and leadership to drivers and other operations staff. Moves and relates effortlessly across all levels of management.

Skills
  • Motivated Assistant Accounts Payable Manager with 14 years' experience. Focused on supporting rapid growth and expansion by effectively overseeing the processing of up to 150 invoices each month.
  • Profit and loss accountability
  • Maintaining accounting ledger
  • Managerial finance
  • Secure zone transportation
  • Administering social media accounts
  • Financial accounting
  • Balancing accounts
  • Managerial experience
  • Transportation planning
  • Client transportation
  • Safe transportation
  • Transportation management
Education and Training
Some College (No Degree)DeVry UniversityOrlando, FLInformation Technology
High School DiplomaDr. Phillips High SchoolOrlando,FL,05/2001
Experience
JLS Exclusive TransportationTransportation Account Manager | Orlando, FL10/2010 to Current
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
  • Upsold add-on services to existing customers, generating incremental revenues.
  • Negotiated details of contracts and payments and prepared sales.
  • Estimated and quoted prices, credit and contract terms.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Formulated trusted relationships with key accounts.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
Mears TransportationIndependent Contractor | Orlando, FL11/2004 to 10/2010
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Kept vehicle serviced according to schedule, reducing mechanically-related downtime
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Collaborated with others to discuss new opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Towne Park LLCValet Manager | Orlando, FL06/2003 to 11/2004
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
  • Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
  • Offered guests details regarding hotel's amenities, local arts, and culture, nightlife, dining options, attractions and museums.
  • Recognized by management for providing exceptional customer service.
Sea World OrlandoTicket Sales Representative | Orlando, FL03/1996 to 05/2003
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks.
  • Improved operations by working with team members and customers to find workable solutions.
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Resume Overview

Companies Worked For:

  • JLS Exclusive Transportation
  • Mears Transportation
  • Towne Park LLC
  • Sea World Orlando

School Attended

  • DeVry University
  • Dr. Phillips High School

Job Titles Held:

  • Transportation Account Manager
  • Independent Contractor
  • Valet Manager
  • Ticket Sales Representative

Degrees

  • Some College (No Degree)
    High School Diploma

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