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Transport Provisioning and Maintenance Engineer Resume Example

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TRANSPORT PROVISIONING AND MAINTENANCE ENGINEER
Professional Summary
Degree-qualified Transport Engineer seeking to make a substantial contribution to a lively IT team by applying professional skills in support of corporate telecommunications infrastructure.
Accomplishments
  • Successfully managed projects,  thereby ensuring circuit installations were properly tested.
  • Reduced annual costs more than $5M by disconnecting unused circuits.
  • Provisioned 1,125 circuits two months ahead of the project schedule.
  • Achieved 100% accuracy of data integrity.
  • Awarded Excellent Performance for contributions to Project Delta by completing 7 Port Migration MOPs at 100% success rate, and achieving the project goal of getting 68% of subscribers on Cyan Z equipment converted to 8032 protection protocol in advance of the target date.
  • Provided technical support for more than five members of Software Upgrade Deployment Team to upgrade Cyan Nodes to 8.0.07
Skills
  • Six Sigma Certification - Green Belt
  • Circuit design and installation
  • NORS FCC Reports
  • Provisioning Life-Cycle
  • Contract review
  • Project planning-development
  • Managing multiple projects
  • Analysis and troubleshooting
  • Inventory control
  • Ability to work independently
    • Building waves across DWDM/ROADM
    • GigE circuits.
    • DWDM/ROADM/CWDM
    • T1, DS3, SONET (OCN\'s)
    • EPLS WAN (Ethernet)
    • RAN Wireless Network
    • CISCO equipment 15454 
    • Ethernet/TCP/IP Networking, MPLS, VLAN\'s
    • Telecommunications Equipment
    • G.8032 Ethernet Ring Protection
    Applications
    MS Office Suite, MetaSolv M6, Remedy(CTS), Granite Work - Client, Web XNG, NOC Workforce Management System (WFMS), IRIS (Integrated Research Information System), NISE (Network Inventory Service Environment), TIRKS (Trunks Integrated Record Keeping System), Verizon CSG, VFO (Virtual Front Office),and ACORN (Affiliate Customer Ordering Reference Nexus), Cyan Z-Series(Z22, Z33 and Z77), Ciena 6500 and 5142, Fujitsu (Netsmart 1500), Tellabs 7100 (Coriant), Infinera Winterstate, Netcool, CISCO 15454 M6 (WIN and KDL), ADM 1301(Alcatel-Lucent), Calix, Hatteras (Overture), WaveStar, BTI, Adtran MX2820
    Work History
    Transport Provisioning and Maintenance Engineer, 01/2015 to Current
    Windstream Communications – Hudson, Ohio, United States
    • Troubleshoot transport equipment within an NOC environment.
    • Provide technical support to field tech when working MOPs (Method of Procedures).
    • Provide leadership to less experienced members of the group.
    • Teach Software Upgrade Team how to resolve technical issues.
    • Built circuits from end-to-end, A to Z and cross-connects to transport side.
    • Support equipment installation within NOC network.
    • Work with Infinera, Fujitsu, Cyan, CISCO 15454 and Tellabs 7100.
    • Understand CLRs/DLRDs complex diagrams and schematics.
    • Provision DWDM, Optical Transport, Cisco; Cisco ROADM cross-ponders; Cyan, Fujitsu; Knowledge of CTC and Netsmart.
    • Engage field tech and engineers to ensure quality service.
    • Display working knowledge of DWDM/ROADM/CWDM, Infinera, Muxsponder systems, SONET, 100G wave, 10G Wave, and 1G and above E-access services.
    • Turn-up wave across the DWDM/ROADM/CWDM, and SONET.
    • Provision EPL and EVPL in Cyan Z-series; OCHNC in CISCO 15454
    • Debug connectivity issues by pinging the Node IP Address and/or Gateway IP address.
    • Configure network nodes once installed.
    • Utilize knowledgeable of database management systems such as MetaSolv M6, and Granite.
    • Demonstrate strong project management skills relative to tasks assigned by Engineer.
    • Monitor network, equipment alarms for fiber splice.
    • Work with various protection switching methodology, including UPSR/BLSR.
    • Learn new processes quickly.
    • Handle high stress in a professional manner.
    Network Services/Support, 05/2009 to 06/2014
    MATRIX RESOURCES /AT&T MOBILITY – Hanover, Maryland
    • Supervised projects involving circuit provisioning life-cycle, installation service orders with LECs, IXC\'s, ILEC, CLEC for T1-T3, SONET OCN\'s, Ethernet, E911, and Trunking.
    • Engineered circuit installations for moves, adds, changes, deletions of new and existing circuits.
    • Evaluated circuit design paths for design integrity.
    • Capacity checked GigeE circuits to ensure capacity available for circuits.
    • Chaired multiple large-scale projects around Baltimore, Maryland, Northern & Southern Virginia and West Virginia markets.
    • Managed individual projects, accountable for completing projects within allotted budget and time frame.
    • Defined project scope, objectives, coordinated activities for circuit grooms, CFA Rolls, and identified resources.
    • Hosted project meetings by facilitating conference calls with cross-functional departments.
    • Escalated problems for resolution.
    • Supervised all orders from cradle to grave, ensuring customer expectations were met.
    • Developed project plans and managed project milestones.
    • Established effective communication with Account Sales, Area Managers, and Project Managers.
    • Provided day-to-day direction on project resources.
    • Provided project management expertise for circuit inventory database system (Granite).
    • Communicated with wireless carriers on large scale orders to ensure deliverables were properly defined and expectations were met.
    • Utilized strong communications skills to implement workarounds necessary for completing orders.
    • Furnished proper documentation of the network (FOC/DLRD\'s, Work Orders, Purchase Orders, and Relay Rack) when required.
    Planned Work Coordinator/Internal Paging Notification Coordinator/Project Inventory Controller Specialist, 09/2005 to 04/2009
    Tekmark Global Solutions/Verizon Global Solutions – Arlington, VA
    • Purchased equipment parts for maintenance emergencies, provisioning activities, and engineering.
    • Interfaced with vendors community, reviewed equipment contracts to ensure parts were under warranty.
    • Engaged directly with contracted inventory holding companies that maintained Verizon equipment inventory.
    • Tracked shipment of equipment parts from warehouse to the delivery destination.
    • Analyzed trouble tickets, verified correct circuit pack replacement, prevented duplicate orders and shipments.
    • Supervised data maintenance, planned work notifications from queues to notify Verizon customers.
    • Minimized impact with previously scheduled work via NOC Workforce Management Calendar (WFM).
    • Created trouble tickets in Remedy for planned maintenance work activities.
    • Revised planned work policy and procedure manual for quality management.
    Education
    Independent Study: Cisco Certified Network Associate - CCNA (Routing and Switching) Prep, University Maryland, Baltimore County Training Center(UMBC) -

    Certificate: Help Desk Technology, Prince George\'s Community College -

    Certification: Six Sigma Greenbelt , Aveta Business Institute -

    MS: Engineering Management, George Washington University -

    BS: Management Information Systems, Norfolk State University -
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    Resume Overview

    Companies Worked For:

    • Windstream Communications
    • MATRIX RESOURCES /AT&T MOBILITY
    • Tekmark Global Solutions/Verizon Global Solutions

    School Attended

    • University Maryland, Baltimore County Training Center(UMBC)
    • Prince George\'s Community College
    • Aveta Business Institute
    • George Washington University
    • Norfolk State University

    Job Titles Held:

    • Transport Provisioning and Maintenance Engineer
    • Network Services/Support
    • Planned Work Coordinator/Internal Paging Notification Coordinator/Project Inventory Controller Specialist

    Degrees

    • Independent Study : Cisco Certified Network Associate - CCNA (Routing and Switching) Prep ,
      Certificate : Help Desk Technology ,
      Certification : Six Sigma Greenbelt ,
      MS : Engineering Management ,
      BS : Management Information Systems ,