Transporation Manager Order Fulfillment Manager resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Transportation and Order Fulfillment manager with over 20 years of successful experience in Transportation, Customer Service and Production planning. Recognized consistently for performance excellence and contributions to success in the overall business needs and requirements of the organization.
Skills
Automation understanding
Project management
Production planning
Data collection and analysis
Report writing and documentation
Research experience
Confidentiality
Investigation documentation
Service planning
Process evaluations
Recordkeeping and reporting
Issues resolution
CPR and first aid education
Strategic planning and execution
Customer service
Skill development
Team leadership
Quality standards adherence
Performance optimization
Performance improvements
Budget control
Performance maximization
Safety regulations implementation
Shipment coordination
Cost control and tracking
Internal loss prevention
Contract Management
Claims review
Staff supervision
Process development and implementation
Order picking
Project organization
Strategic planning
DOT regulations compliance
File and data retrieval systems
Communications
Hiring and training
Proecdures implementation
Work History
Transporation Manager/Order Fulfillment Manager, 07/2013 to Current Ametek, Inc. – Houston, TX,
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Conducted research to address shipping errors and packaging mistakes.
Contributed to Ebit increase by 11% equal to $900,000 in proven savings for years 2013,14, and 15. Accomplished by implentation of AP/AR process in addition to the restructuring of routes to reduce driven miles.
Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Monitored and reported on transportation costs and ensured shipping documents were properly filed.
Prepared and updated employees' daily work schedules and resolved delivery problems.
Communicated with customer service and sales teams to improve productivity and service ratings.
Oversaw team of 16 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Observed staff to review compliance and safety to minimize losses due to violations or damage.
Coordinated dispatching of 16 drivers to accomplish daily delivery requirements.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Managed annual freight budget of $450,000.
Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
Master Production Scheduler, 05/2010 to Current Keysight Technologies – Tempe, AZ,
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Checked prices and calculated totals for accurate invoice processing.
Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings to General Manager of Operations or in Staff and Operationsmeetings.
Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Recorded production data listing quantity produced, daily completion on production schedule for both Aluminum and Fiberglass plants.
Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Gauged production progress to inform leaders of performance concerns.
Presented production schedules to prduction and supervisor teams outlining milestones and deadlines.
Created timetables and production commitments using data from sales forecasts.
Customer Service, 09/2006 to Current Truck Accessories Group LLC – City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Provided primary customer support to internal and external customers in fast-paced environment.
Reviewed order data on daily basis to verify transactions and shipping dates.
Helped 150 customers every weekly by approaching conversations with positive attitude and can do actions
Effective liaison between customers and internal departments.
Entered orders into AS400 computer database system.
Assisted 80 customers in average daily by answering questions, responding to inquiries and handling telephone requests.
Followed up with customers about resolved issues and completed daily inquires on overdue orders and service part orders to maintain high standards of customer service.
Promoted available products and services to customers during service, account management and order calls.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Answered average of 80-90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma: , Expected in 05/1989 Elkhart Central High School - Elkhart, IN GPA:
: Business Management, Expected in Indiana Institute of Technology - South Bend, in, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.