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Transporation Manager/Order Fulfillment Manager Resume Example

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TRANSPORATION MANAGER/ORDER FULFILLMENT MANAGER
Professional Summary

Transportation and Order Fulfillment manager with over 20 years of successful experience in Transportation, Customer Service and Production planning. Recognized consistently for performance excellence and contributions to success in the overall business needs and requirements of the organization.

Skills
  • Automation understanding
  • Project management
  • Production planning
  • Data collection and analysis
  • Report writing and documentation
  • Research experience
  • Confidentiality
  • Investigation documentation
  • Service planning
  • Process evaluations
  • Recordkeeping and reporting
  • Issues resolution
  • CPR and first aid education
  • Strategic planning and execution
  • Customer service
  • Skill development
  • Team leadership
  • Quality standards adherence
  • Performance optimization
  • Performance improvements
  • Budget control
  • Performance maximization
  • Safety regulations implementation
  • Shipment coordination
  • Cost control and tracking
  • Internal loss prevention
  • Contract Management
  • Claims review
  • Staff supervision
  • Process development and implementation
  • Order picking
  • Project organization
  • Strategic planning
  • DOT regulations compliance
  • File and data retrieval systems
  • Communications
  • Hiring and training
  • Proecdures implementation
Work History
Transporation Manager/Order Fulfillment Manager / / Truck Accessories Group LLC - Elkhart, IN / 07.2013 - Current
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Conducted research to address shipping errors and packaging mistakes.
  • Contributed to Ebit increase by 11% equal to $900,000 in proven savings for years 2013,14, and 15. Accomplished by implentation of AP/AR process in addition to the restructuring of routes to reduce driven miles.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Oversaw team of 16 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Coordinated dispatching of 16 drivers to accomplish daily delivery requirements.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Managed annual freight budget of $450,000.
  • Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
Master Production Scheduler / / Truck Accessories Group LLC - Elkhart, IN / 05.2010 - Current
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Checked prices and calculated totals for accurate invoice processing.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings to General Manager of Operations or in Staff and Operationsmeetings.
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Recorded production data listing quantity produced, daily completion on production schedule for both Aluminum and Fiberglass plants.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Gauged production progress to inform leaders of performance concerns.
  • Presented production schedules to prduction and supervisor teams outlining milestones and deadlines.
  • Created timetables and production commitments using data from sales forecasts.
Customer Service / / Truck Accessories Group LLC - Elkhart, IN / 09.2006 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Reviewed order data on daily basis to verify transactions and shipping dates.
  • Helped 150 customers every weekly by approaching conversations with positive attitude and can do actions
  • Effective liaison between customers and internal departments.
  • Entered orders into AS400 computer database system.
  • Assisted 80 customers in average daily by answering questions, responding to inquiries and handling telephone requests.
  • Followed up with customers about resolved issues and completed daily inquires on overdue orders and service part orders to maintain high standards of customer service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 80-90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Elkhart Central High School - Elkhart, IN / 05.1989High School Diploma
Indiana Institute of Technology - South Bend, inSome College (No Degree): Business Management
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Resume Overview

Companies Worked For:

  • Truck Accessories Group LLC

School Attended

  • Elkhart Central High School
  • Indiana Institute of Technology

Job Titles Held:

  • Transporation Manager/Order Fulfillment Manager
  • Master Production Scheduler
  • Customer Service

Degrees

  • High School Diploma
    Some College (No Degree) : Business Management

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