Versatile Information Technology (IT) Professional effective in leading and directing medium to large complex projects from inception to launch. More than 25 years of progressive leadership experience and repeated success in developing and implementing project initiatives, directing project plans and achieving revenue performance targets.
Through a self-led gap analysis, I alerted executives of several gaps and risks to the Data Center Relocation project. For example, I communicated a critical gap with the Distributed Systems Team not being scoped for the DC Relocation activities. To mitigate customer satisfaction issues, I volunteered to lead the Distributed Systems transformation and the subsequent technology integration for a large complex DC Relocation project. This resolved customer satisfaction issues and prevented a delay in the transformation project schedule. Budget allocated for this project was $4.7, which included HW & SW costs. I successfully launched the transformation project within 1 week of receiving sign-off from executives. I closed transformation successfully under 20 months and under budget by 665K.
While on the same project, I developed process improvement initiatives for server build process, triage and hypercare for use within the department. In addition, I spearheaded a department-wide innovation initiative resulting in developing a knowledge transfer repeatable model project plan, which improved KT efforts and customer satisfaction ratings by 50%.
Graduated with Distinction
Minor in Global Administration
Graduated with a Dual Degree.
Experience Prior to Project Management
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