Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Demonstrative Eligibility Specialist proudly offering over [Number] years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. [Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

  • Applicant support and service
  • Program understanding and advisement
  • Telephone etiquette
  • Recordkeeping and data input
  • Advocacy and Counseling
  • Customer service
  • Relationship development
  • Administrative support
  • Team management
  • Planning and coordination
  • Project organization
  • Organization
  • Team building
11/2008 to 11/2017 Transition Specialist Uso | Fort Stewart, GA,
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Called applicants to set up appointments and explain benefits processes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2008 to 10/2017 Facilitator Knowlton Technologies, Llc | Watertown, NY,
  • Trained over [Number] assistant managers on best practices and protocol.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Improved and standardized training for current and future employees, closing knowledge gaps and enhancing performance.
  • Encouraged positive study habits by promoting [Type of Skill] and [Type of Skill].
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Participated in various staff events, which included workshops and development meetings.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures.
  • Delivered high-quality transitioning training to meet targets for each new product launch.
  • Used calm, positive and encouraging approach with all personnel.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
11/1995 to 10/2017 Executive Administrative Assistant Coventor Inc | Livermore, CA,
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Created PowerPoint presentations used for business development.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Oversaw executive schedules for team of [Number] [Industry] leaders.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Participated in frequent communication with other administrative team members, human resources and on special projects and events.
  • Answered phones and emails for [Job title] with efficiency and appropriate responses.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Addressed and responded to incoming correspondence.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated accurate schedule management and event coordination for senior leadership.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Checked office supplies stock and placed orders to maintain levels.
  • Obtained signatures for important f legal documents.
  • Obtained signatures for important financial and legal documents.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
  • Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
12/2011 to 01/2014 Legal Assistant Weltman, Weinberg & Reis | Cincinnati, OH,
  • Researched military laws and regulations and delivered report to Commanding Officers within staying in the military timeline.
  • Researched, drafted, edited and revised legal military paper work.
  • Fostered positive public attitudes towards firm by engaging in community outreach.
  • Trained new employees on office equipment and job duties.
  • Efficiently managed office scheduling and kept accurate notes on deadlinesother dates.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Composed and typed routine letters of correspondence.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Drafted, received and tracked due diligence checklist.
  • Revised and maintained master calendar for client appointments.
  • Redacted confidential information from legal documents on case-by-case basis.
  • Directed incoming calls to appropriate staff members.
Education and Training
Expected in 11/2008 Bachelor of Science | Professional Aeronautics With A Minor in Managemen Embry-Riddle Aeronautical University - Daytona Beach, Daytona Beach, FL GPA:
Expected in 05/2002 Associate of Arts | Columbia College, Columbia, MO GPA:
Expected in 10/2010 | Office Management Administrative Services The United State Department Of Labor, , GPA:
Expected in 06/2011 | Computer-Peripheral- Equipment Operator Clerical The United State Department Of Labor, , GPA:

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School Attended

  • Embry-Riddle Aeronautical University - Daytona Beach
  • Columbia College
  • The United State Department Of Labor
  • The United State Department Of Labor

Job Titles Held:

  • Transition Specialist
  • Facilitator
  • Executive Administrative Assistant
  • Legal Assistant


  • Bachelor of Science
  • Associate of Arts

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