Transaction Processing Analyst Resume Example
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TRANSACTION PROCESSING ANALYST
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
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Accomplishments
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Work Experience
Transaction Processing Analyst
August 2015 to CurrentJpmorgan Chase & Co. － Auburn , CAAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Assisted senior-level credit officers with complex loan applications.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Researched insurance information and flood certificates. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
August 2015 to CurrentJpmorgan Chase & Co. － Auburn , CAAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Assisted senior-level credit officers with complex loan applications.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Researched insurance information and flood certificates. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Production Support Specialist II
December 2014 to August 2015Gm Financial － Fort Worth , TXMaintained confidentiality of bank records and client information. Analyzed legal documents, including wills, insurance policies and corporate contracts. Retrieved requested files and delivered to appropriate personnel. Scanned and filed forms, reports, correspondence and receipts. Looked up information with computer programs. Wrote professional business correspondence. Entered information into computer databases. Managed daily stock report for quality assurance purposes.
December 2014 to August 2015Gm Financial － Fort Worth , TXMaintained confidentiality of bank records and client information. Analyzed legal documents, including wills, insurance policies and corporate contracts. Retrieved requested files and delivered to appropriate personnel. Scanned and filed forms, reports, correspondence and receipts. Looked up information with computer programs. Wrote professional business correspondence. Entered information into computer databases. Managed daily stock report for quality assurance purposes.
Human Resource Lead
October 2011 to November 2014Belk － Mount Pleasant , SCExplained human resources policies and procedures to all employees. Ran the bi-weekly payroll process. Responded to employee inquiries regarding payroll and timekeeping. Managed communication regarding employee orientation and open enrollment for benefits. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Identified staff vacancies and recruited, interviewed and selected applicants. Processed rehires, transfers, terminations, garnishments and withholdings. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Assessed employee performance and issued disciplinary notices. Processed terminations. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Answered employee questions during the entrance and exit interview processes.
October 2011 to November 2014Belk － Mount Pleasant , SCExplained human resources policies and procedures to all employees. Ran the bi-weekly payroll process. Responded to employee inquiries regarding payroll and timekeeping. Managed communication regarding employee orientation and open enrollment for benefits. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Identified staff vacancies and recruited, interviewed and selected applicants. Processed rehires, transfers, terminations, garnishments and withholdings. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Assessed employee performance and issued disciplinary notices. Processed terminations. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Answered employee questions during the entrance and exit interview processes.
Home Service Advisor
January 2009 to October 2011Sears － City , STATEDescribed merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items. Educated customers on product and service offerings. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Answered customers' questions and addressed problems and complaints in person and via phone. Evaluated competitors and performed market research. Offered direction and gave constructive feedback to motivate team members. Owned team productivity metrics. Developed rapport with the customer base by handling difficult issues with professionalism.
January 2009 to October 2011Sears － City , STATEDescribed merchandise and explain operation of merchandise to customers. Placed special orders and called other stores to find desired items. Educated customers on product and service offerings. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Answered customers' questions and addressed problems and complaints in person and via phone. Evaluated competitors and performed market research. Offered direction and gave constructive feedback to motivate team members. Owned team productivity metrics. Developed rapport with the customer base by handling difficult issues with professionalism.
Educational Background
Business AdministrationSan Joaquin Delta College － City, State
Studied Theater and Dance
Certified Choreographer
2002Stockton Christian High School － City, State
Graduated with Honors
Captain of Varsity Volleyball
Captain of Varsity Basketball
Captain of Varsity Softball
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Resume Overview
School Attended
- San Joaquin Delta College
- Stockton Christian High School
Job Titles Held:
- Transaction Processing Analyst
- Production Support Specialist II
- Human Resource Lead
- Home Service Advisor
Degrees
- Business Administration
2002
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