LiveCareer-Resume

trainer server resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles all funds to maximize accounting accuracy and meet strict compliance standards.

Dynamic Waiter with 15 years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Mesmerizes menu items and orders, upselling additional products and taking accurate drink and food orders.

High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Skills
  • Employee Training
  • Payment Processing
  • Customer Relations
  • Goal Setting and Achievement
  • Team Leadership
  • Relationship Building
  • Honest and Ethical
  • Reliable and Responsible
  • Cooperative Attitude
  • Detail-Oriented
  • Feedback Acceptance
  • Work Task Prioritization
  • New employee mentoring
Experience
05/2021 to Current
Trainer /Server Bass Pro Shops Orlando, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Increased sales of high margin menu items through effective upselling.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
01/2008 to 11/2016
Trainer Cleveland Clinic Mentor, OH,
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Identified and solved complex problems related to employee training, management and business direction.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Made all meals in accordance with company standards and requirements.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Rotated stock items and ingredients to maintain freshness.
  • Collaborated with team to deliver timely service of items.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Executed proper techniques when preparing menu item ingredients.
02/2007 to 11/2016
Cashier Brandani's Pizza Shop City, STATE,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 06/2010
High School Diploma:
Rush-Henrietta Senior High School - Henrietta, NY
GPA:

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Resume Overview

School Attended

  • Rush-Henrietta Senior High School

Job Titles Held:

  • Trainer /Server
  • Trainer
  • Cashier

Degrees

  • High School Diploma

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