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train dispatcher resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • Adjusting Routes
  • Processing Orders
  • Delivery Procedures
  • Problem Assessment
  • Call Center Software
  • Service Coordination
  • Work Order Preparations
  • Effective Communications
  • Dispatch Recordkeeping
  • Traffic Monitoring
  • Speech Clarity
  • Schedule Management
  • Repair Scheduling
  • Verbal and Written Communication
  • Client Interaction
  • Service Requests
  • Data Entry
  • Critical Thinker
  • Cable Pulling
  • Crossing Repairs
  • Positive Train Control Devices
  • Electronics Maintenance
  • Wiring Experience
  • Safety Awareness
  • Diagnostic Abilities
  • PPE Use
  • Maintenance & Repair
  • Friendly, Positive Attitude
  • First Aid/CPR
  • Customer Service
  • Computer Skills
  • Microsoft Office
  • People Skills
  • Organizational Skills
  • Reliable & Trustworthy
  • Good Work Ethic
  • Basic Math
  • Flexible Schedule
  • Active Listening
  • Mechanical Repair
  • Power and Hand Tool Use
  • Troubleshooting Strength
  • Repair Work Planning
  • Problem Detection and Resolution
  • Preventive Maintenance
  • Facilities Painting and Repair
  • Heavy Lifting
  • Wiring Installation and Repair
  • Heavy Object Lifting
  • Hand and Power Tool Operation
  • Physical Strength and Stamina
  • Clear Communication
  • Equipment Repair
  • Safety-Oriented Mindset
Experience
08/2006 to 12/2006 Train Dispatcher Indiana State University | Terre Haute, IN,
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded results of service calls to create report summaries for senior management.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reported delays, accidents or other traffic and transportation situations.
07/2002 to 07/2006 Communications Officer Florida East Coast Railway | Saint Augustine, FL,
  • Contributed to data safety management, including implementation of new protocols.
  • Performed classified data and communications management and routing.
  • Verified proper handling and routing of communications and classified data.
  • Trained and mentored personnel on security protocol adherence and compliance with safety guidelines.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
04/1998 to 07/2002 Signal Maintainer Ii-Vi Incorporated | Warrendale, PA,
  • Inspected and tested hotbox detectors, interlocks and other signal equipment.
  • Replaced defective wiring, broken lenses and burned-out light bulbs.
  • Inspected, diagnosed and troubleshot crossing electronic equipment, devices and structures and determined appropriate repairs for remediation.
  • Analyzed interlocks and hotbox detectors to maintain signal communication.
  • Installed, analyzed and repaired railroad intercommunication systems.
  • Installed new crossings and signals and repaired existing structures and components to improve safety and prevent accidents.
  • Located in-ground cable, pulled new cable and completed wiring of crossing structures.
  • Used circuit prints, blueprints, schematics and drawings to complete work accurately.
  • Cleaned lenses of lamps with cloths and solvents.
  • Inspected electrical units of railroad grade crossing gates to repair defective electrical connections and parts.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Modified existing software systems to enhance performance and add new features.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
01/1995 to 04/1998 Maintenance Technician Medical College Of Ohio | City, STATE,
  • Estimated costs to repair machinery, equipment or building structures.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Recorded type and cost of maintenance or repair work.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
Education and Training
Expected in 08/2006 Dispatcher Training Certification | CSX Transportation , Jacksonville, FL , GPA:
Expected in 01/1985 High School Diploma | Rogers High School, Toledo, OH GPA:
Expected in | Plumbing Technology Owens Community College, Perrysburg, OH GPA:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Additional Information

Safety Liaison for the Louisville Line

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Resume Overview

School Attended

  • CSX Transportation
  • Rogers High School
  • Owens Community College

Job Titles Held:

  • Train Dispatcher
  • Communications Officer
  • Signal Maintainer
  • Maintenance Technician

Degrees

  • Dispatcher Training Certification
  • High School Diploma
  • Some College (No Degree)

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