Train Conductor Resume Example
Hardworking train conductor whose wide-ranging background includes 10 years as Conductor for Amtrak. Focused on maintaining FRA, ADA, GCOR, UP and BNSF laws and regulations, customer safety and satisfaction, and keeping a calm rational mindset utilizing problem solving skills in moments of high stress as well as streamlining operations to promote organizational efficiency.
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Promoted to Conductor after four months of employment as Assistant Conductor. Previously advanced from three years as Lead Service Attendant (LSA).
Crew Briefing
- Advised crew ensuring employees understood and integrated vital documents. Keeping staff informed on policies and procedures.
- Safety procedures
- Applied safety procedures and policies as outlined in Department Safety Manual.
- Customer Assistance
- Worked with railroad dispatchers, ticketing call center systems such as Live Support and diligently completed all assigned tasks, working overtime as needed resolving customer concerns maintaining higher management approval.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers regarding Amtrak operations, product, promotions and orders.
General Responsibilities
- Crew Briefing – Conduct job briefing, ensuring that all on-train employees participate.
- Train Movement – Ensure that the movement of the train is conducted promptly and safely.
- Revenue – Completely and accurately collect and remit all revenue.
- Crew Performance – Observe and enforce all rules, including crew actions, resulting in safe, effective and efficient performance and a high level of customer satisfaction.
- Communication – Provide information to passengers in pleasant easy-to understand language.
- Handle responsibility for all passengers including ADA passengers, unaccompanied minors and for any passenger who may need special attention.
Assistant Conductor Responsibilities
- The Assistant Conductor aids the Conductor in ensuring the safe movement of the train, care of passengers, properly handling luggage, and revenue collection.
Lead Service Attendant
- The LSA-Diner is responsible for food and beverage service in the Dining Car, for supervising Dining Car personnel, has delegated responsibility for material usage and accountability for providing quality customer service and other duties as assigned.
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Resume Overview
Job Titles Held:
- Train Conductor
Degrees
- High School Diploma
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