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Tradeshow Rep/Office & Account Manager/Sales Rep Resume Example

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TRADESHOW REP/OFFICE & ACCOUNT MANAGER/SALES REP
Skills
  • Administrative operations
  • Improving procedures
  • Mac and PC proficiency
  • Excellent oral and written communication
  • Creating reports
  • Issue and conflict resolution
  • Planning and coordination
  • Executive presentation development
  • Excel spreadsheets
  • Technologically savvy
  • Goal-oriented
  • Customer service
  • MS Office
  • Tradeshows and meetings
  • Supervising team
  • Strategic marketing management
  • Advertising and marketing
  • Packaging orders
  • Assisting production
  • Customer database management
  • Meeting schedule deadlines
Education and Training
07/2004
Associate of Arts - Consumer Merchandising
Brooks CollegeLong Beach, CA
07/2006
Bachelor of Arts - Fashion Design And Marketing
American Intercontinental University (AIU)Los Angeles, CA
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
Tradeshow Rep/Office & Account Manager/Sales RepMarcia Moran Inc - Fashion Jewelry Wholesale | Los Angeles, CA01/2011 - 03/2020
  • Designed press kits and managed all social media and website maintenance/design.
  • Managed accounts payable and receivable and return authorizations.
  • Traveled to and coordinated all tradeshows (NY, NV, CA).
  • Developed all client sales; follow-up, acquiring new accounts, and maintained accounts in QuickBooks.
  • Assisted in making custom jewelry.
  • Executed shipping and receiving.
  • Assisted with product development.
  • Designed line-sheets, business cards and post cards for company.
  • Constructed inventory system.
  • Initiated off-price plan/distribution for excessive inventory; generated 60k+ within 1 year.
  • Coordinated tradeshow events; travel arrangements, paperwork, merchandising, labor, set-up/break down, sales, etc.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Executive AssistantWorth By Design - Women's Wholesale | New York, NY01/2008 - 01/2011
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Drafted invoices, reports and proposals using QuickBooks.
  • Represented CEO to executive clients, VIPs, investors and board members.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Open, read, and wrote answers to routine letters and correspondence for CEO.
  • Arranged appropriate travel, visas, agendas, necessary contacts and country information for executive travel to China and Milan.
  • Served as point of contact for data acquisition and research.
  • Contributed to 25% revenue increase by streamlining administrative operations and prioritizing tasks.
  • Maintained professional administrative discretion.
  • Investigated issues and problems and drafted responses to urgent requests.
Department ManagerJC Penney - Retailer, Home, Men's & Children | Chino, CA01/2006 - 01/2008
  • Organized launch of JC Penney in Chino, CA.
  • Interviewed, hired and trained employees to properly represent the organization and offer unprecedented customer service.
  • Proved success in management skills by overseeing over 200 employees, including supervisors.
  • Leader of engaging customer service and ensuring customer satisfaction and retention.
  • Ensured that all merchandise and store environment plans were fully implemented and store events were effectively executed.
  • Primary contributor to meeting sales expectations and profit objectives at scheduled financial periods.
  • Implemented Brand launches.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team, including cash management.
Sr. Customer Service Representative IIBank of America | Pasadena, CA01/2002 - 01/2006
  • Promoted to Sr.Customer Service Rep within six months of employment due to exceptional customer relations management.
  • Solved problems by examining and resolving a wide variety of topics and requests.
  • Process included research, setting expectations and working with other support organizations to fulfill our goals.
  • Handled challenging cases by successfully navigating the organization to resolve customer requests.
  • Communicated multiple products to expand/retain customer relations/satisfaction through service and sales.
  • Improved customer satisfaction by finding creative solutions to problems.
Activities and Honors
  • National Dean's List
  • Graduated Magna Cum Laude at Brooks College 2004
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Resume Overview

Companies Worked For:

  • Marcia Moran Inc - Fashion Jewelry Wholesale
  • Worth By Design - Women's Wholesale
  • JC Penney -Retailer, Home, Men's & Children
  • Bank of America

School Attended

  • Brooks College
  • American Intercontinental University (AIU)

Job Titles Held:

  • Tradeshow Rep/Office & Account Manager/Sales Rep
  • Executive Assistant
  • Department Manager
  • Sr. Customer Service Representative II

Degrees

  • Associate of Arts - Consumer Merchandising
    Bachelor of Arts - Fashion Design And Marketing

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