trade floor manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Hardworking customer service professional accustomed to steady and fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices. Experience in customer service and food from movie theater experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
Credit card payment processing
Senior leadership support
Call center experience
Inventory control
Inbound and outbound calling
Product organization
Quality control
High-energy attitude
Technologically savvy
Adaptive team player
Courteous demeanor
Active listening
In-store support
Problem-solving abilities
Organizational strengths
Stockroom procedures
Billing, Sales
Business development, Scanners
Call center, Team player
Cash register operation, Phone
Cash registers
Credit
Customer satisfaction
Customer service
Customer
Sservice
Debit
Delivery
Features
Inspecting
Maintain inventory
Inventory
Inventory control
Leadership
Listening
Organizational
Payment processing
Printers
Problem-solving
Quality control
Trades management
Trade executions
Sales floor support
Work History
03/2020 to Current
Trade Floor ManagerPrometric – San Diego, CA,
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional client support.
Monitored social media and online sources for industry trends.
Worked with customers to understand their needs and provide the right service.
Handled minimum of 30 calls per day to address customer inquiries and concerns.
Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Arranged sales between buyers and sellers, acting as representative for their party.
Developed advanced product knowledge to share current information while generating and delivering products quotes.
Achieved monthly performance goals and objectives as outlined by leadership through outstanding customer communication and product knowledge.
Fostered positive business relationships to promote continued interest in products and services.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Completed training programs to remain updated and further develop proficiency of important industry information.
10/2019 to 12/2019
Customer Service RepresentativePrometric – Sd, SD,
Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input
orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment
option setup assistance.
Cultivated impactful relationships with customers and drove business development by
delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
2
Evaluated customer account information to assess current issues and determine potential
solutions.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future
business opportunities.
Maintained revenue streams by exhausting every option before offering refunds.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful
situations.
06/2019 to 09/2019
Customer Service RepresentativeAmerican Dining Creations – Clifton, NJ,
Created and implemented process improvements to reduce workloads and bolster callback
efficiency.
3
Maintained calm, friendly demeanor with upset customers to de-escalate stressful
situations.
Maintained revenue streams by exhausting every option before offering refunds.
Reviewed account and service histories to identify trends and issues.
Addressed customer service inquiries quickly and accurately.
Met or exceeded revenue objectives by promoting computers and computer services to
customers during service, account and sales follow-up calls.
Delivered high level of service and support to each customer, paving way for future
business opportunities.
Cultivated impactful relationships with customers and drove business development by
delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential
solutions.
Greeted customers to facilitate services, determine service needs and accurately input
orders into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Collected customer feedback and recommended procedural or product changes to enhance
future service delivery.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Supported end-users by responding quickly to phone messages and following up on
complaints
Informed customers about billing procedures, processed payments and provided payment
option setup assistance.
04/2018 to 10/2018
Customer Service CashierAMC Movie Theatre – City, STATE,
Redeemed coupons and cross-sold products.
Processed returned items in accordance with store policy.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized customer satisfaction by providing assistance with purchases, locating items
and signing up for rewards programs.
Observed company return policy when processing refunds, including inspecting
merchandise for wear or damage.
Helped customers find specific products, answering questions and offering advice.
Scanned items quickly to keep lines moving and reduce overall wait time.
Trained new team members in cash register operation, stock procedures and customer
service.
Stayed up to date on current item discounts to support promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher
program payments for customers.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Filled beverages and delivered food to customers by walking.
Received product orders, unloaded merchandise and arranged store stock into appealing
displays.
Counted product stock to maintain inventory records.
Assisted customers to find appropriate products, answered product questions and
provided product solutions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Answered questions about and demonstrated features of diverse merchandise to facilitate
customer sales.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education
Expected in 02/2020 to to
High School Diploma: Provo High School - Provo, UT, GPA:
Veterinary assistant training along with animal science
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