Trade Floor Manager Resume Example America's Barter Exchange

Nicole

Dahlberg

Professional Summary

Hardworking customer service professional accustomed to steady and fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices. Experience in customer service and food from movie theater experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills

Credit card payment processing
Senior leadership support
Call center experience
Inventory control
Inbound and outbound calling
Product organization
Quality control
High-energy attitude
Technologically savvy
Adaptive team player
Courteous demeanor
Active listening
In-store support
Problem-solving abilities
Organizational strengths
Stockroom procedures
Billing, Sales
Business development, Scanners
Call center, Team player
Cash register operation, Phone
Cash registers
Credit

Customer satisfaction
Customer service
Customer
Sservice
Debit
Delivery
Features
Inspecting
Maintain inventory
Inventory
Inventory control
Leadership
Listening
Organizational
Payment processing
Printers
Problem-solving
Quality control
Trades management
Trade executions
Sales floor support

Education

Provo High SchoolProvo, UT02/2020High School Diploma

Veterinary assistant training along with animal science

Work History

America's Barter Exchange- Trade Floor Manager
Provo, UT03/2020 - Current

Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis topunctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional client support.
Monitored social media and online sources for industry trends.
Worked with customers to understand their needs and provide the right service.
Handled minimum of 30 calls per day to address customer inquiries and concerns.
Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Arranged sales between buyers and sellers, acting as representative for their party.
Developed advanced product knowledge to share current information while generating and delivering products quotes.
Achieved monthly performance goals and objectives as outlined by leadership through outstanding customer communication and product knowledge.
Fostered positive business relationships to promote continued interest in products and services.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Completed training programs to remain updated and further develop proficiency of important industry information.

ROI Solutions Inc- Customer Service Representative
American Fork, UT10/2019 - 12/2019

Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
2 Evaluated customer account information to assess current issues and determine potential solutions.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained revenue streams by exhausting every option before offering refunds.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Marquee IT- Customer Service Representative
Orem, UT06/2019 - 09/2019

Created and implemented process improvements to reduce workloads and bolster callback efficiency.
3 Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Maintained revenue streams by exhausting every option before offering refunds.
Reviewed account and service histories to identify trends and issues.
Addressed customer service inquiries quickly and accurately.
Met or exceeded revenue objectives by promoting computers and computer services to customers during service, account and sales follow-up calls.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Supported end-users by responding quickly to phone messages and following up on complaints Informed customers about billing procedures, processed payments and provided payment option setup assistance.

AMC Movie Theatre- Customer Service Cashier
West Jordan, UT04/2018 - 10/2018

Redeemed coupons and cross-sold products.
Processed returned items in accordance with store policy.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answering questions and offering advice.
Scanned items quickly to keep lines moving and reduce overall wait time.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Filled beverages and delivered food to customers by walking.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Counted product stock to maintain inventory records.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Resume Overview

Companies Worked For:

America's Barter Exchange
ROI Solutions Inc
Marquee IT
AMC Movie Theatre

School Attended

Provo High School

Job Titles Held:

Trade Floor Manager
Customer Service Representative
Customer Service Cashier

Degrees

High School Diploma

Trade Floor Manager Resume Example

Resume Score: 80%

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