Seasoned Sales/Training Specialist with 4-year successful background implementing managerial instruction. Dedicated to improving employee performance, work quality and team productivity through successful training initiatives. Prepared to leverage 2+ years of Retail experience to pursue a challenging role in a reputable company.
Skills
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
Management - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Analytical - Synthesizes complex or diverse information; Able to parse large amounts of data and distinguish the pieces with a large impact; Uses intuition and experience to complement data.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
Oral Communication - Speaks clearly and persuasively in positive or negative situations.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar. Presents numerical data effectively.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Education and Training
Triton CollegeRiver Grove, ILExpected in 2008 ā āGED: - GPA:
Experience
Southern Glazer's Wine And Spirits, Llc - Trade Development Manager San Francisco, CA, 05/2018 - Current
Essential Duties and Responsibilities.
Responsible for execution of KPIs (coolers, displays, SSA, etc.) at VIP, Chain and Independent accounts.
Potential to backfill Account Managers and District Managers during time off or route assistance when required.
Ride along with Account Managers and provide hands-on training ā minimum 4x per month.
Responsible for execution/merchandising at top Large Format accounts within designated district.
Achieve sales goals through distribution, including targeting new accounts, volume increases through strategic placement of POS and knowledge of priorities set forth by Sales Management and/or Red Bull.
Execute and monitor programs setup by Red Bull and Power Management.
Develop and maintain relationships with supplier representatives in order to help achieve sales goals.
Develop relationships at key accounts that result in execution of monthly/yearly targets. Supervisory Responsibilities
Set expectations and monitor sales goals to ensure accountability for Account Managers as a group and as individuals with DM supervision.
Provide on-the-job training and coaching to Account Managers in order to achieve sales goals and KPIs.
Develop professional relationships with Power personnel and customers in order to maximize partnerships and foster loyalty and team spirit.
Provide training for new Account Managers from both a skill set and experienced-based perspective. Work with employees to create short and long-term career development plans DM supervision.
Identify performance issues, address them with employees, and communicate issues to Sales Management & Human Resources. ļ·
Backfill District Manager during time off Sphere of Interaction This position interacts and interfaces with the following roles and positions: ļ· District Manager ļ· Director of Key Accounts ļ· Key Account Manager ļ· General Sales Manager ļ· Account Manager ļ· Merchandiser ļ· Administrative Staff ļ· Supplier ļ· Customers
Moore's Electrical & Mechanical - Inventory Control Specialist/Order Picker Christiansburg, VA, 03/2016 - 04/2018
Perform Daily/Weekly cycle counts on warehouse inventory Reconcile/Research inventory discrepancies via product transfers to various distribution centers, along with in house mispicks by order selectors.
Once discrepancy is located i made adjustments accordingly in Oracle system.
Perform Quality Control Reports on expired/expiring products.
Review shelf life receiving reports to ensure product was received with proper shelf life to be sold.
Also, Worked closely with product manufacturers to receive credit for unsaleable goods.
Pick orders when needed, Wrap Skids, Load On Trucks using various forklifts.
Data entry corresponding to inventory adjustments for record purposes.
Closely work with other DC inventory groups to resolve inventory issues pertaining to transfer issues.
Verified prices and computed totals to complete accurate invoices.
Consulted with department supervisors and Management teams to evaluate needs and discuss corrective actions for individual concerns.
Documented production volume, materials consumption and quality issues in Oracle software to keep management well-informed and support proactive planning.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Transported items using equipment like forklifts and hand trucks.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
FP Mailing Solutions - Customer Service Representative City, STATE, 03/2015 - 04/2016
Handled a large amount of incoming calls daily to meet customers such as, processing invoice payments via Check/Credit card, placing orders for new meters, meter ink cartridges, meter accessories and add ons.
Review clients accounts and engage with customers to upsale software programs, scales, letter openers, and most importantly newer innovative postage meters.
Maintain Call Log and all records of servicing for customers.
Instruct customers on how to download postage step by step instructions. walk clients through troubleshooting methods by connection and reconnection of cables via (ethernet, Landline, Wifi).
Once connected review and explain issues with clients and instruct them on how to address them if the problem is recurring.
Maintain professional, and friendly relationships with all clients.
Follow up and engage with customers to ensure their business is running efficiently with the products provided.
Asked probing questions to determine specific needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize product sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Set up and activated customer accounts.
Activities and Honors
Accomplishments
Named "Power Employee of the Month" in 09/2018, also in 08/2019.
Exceeded Sales Management goals by 105%+ ytd on a monthly basis, which led to promotion to Account Manager after 6 months of hire date.
Trained/Developed multiple new hires who consistently exceeded sales goals and expectation.
Client Interface - Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Sales - In first year as an Account Manager i increased sales growth for designated territory by +20%, executed sales goals/tasks which ultimately led to a second promotion to TDM.
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