LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Seasoned Sales/Training Specialist with 4-year successful background implementing managerial instruction. Dedicated to improving employee performance, work quality and team productivity through successful training initiatives. Prepared to leverage 2+ years of Retail experience to pursue a challenging role in a reputable company.

Skills
  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
  • Management - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Analytical - Synthesizes complex or diverse information; Able to parse large amounts of data and distinguish the pieces with a large impact; Uses intuition and experience to complement data.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar. Presents numerical data effectively.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Education and Training
Triton College River Grove, IL Expected in 2008 GED : - GPA :
Experience
Southern Glazer's Wine And Spirits, Llc - Trade Development Manager
San Francisco, CA, 05/2018 - Current

Essential Duties and Responsibilities.

  • Responsible for execution of KPIs (coolers, displays, SSA, etc.) at VIP, Chain and Independent accounts.
  • Potential to backfill Account Managers and District Managers during time off or route assistance when required.
  • Ride along with Account Managers and provide hands-on training – minimum 4x per month.
  • Responsible for execution/merchandising at top Large Format accounts within designated district.
  • Achieve sales goals through distribution, including targeting new accounts, volume increases through strategic placement of POS and knowledge of priorities set forth by Sales Management and/or Red Bull.
  • Execute and monitor programs setup by Red Bull and Power Management.
  • Develop and maintain relationships with supplier representatives in order to help achieve sales goals.
  • Develop relationships at key accounts that result in execution of monthly/yearly targets. Supervisory Responsibilities
  • Set expectations and monitor sales goals to ensure accountability for Account Managers as a group and as individuals with DM supervision.
  • Provide on-the-job training and coaching to Account Managers in order to achieve sales goals and KPIs.
  • Develop professional relationships with Power personnel and customers in order to maximize partnerships and foster loyalty and team spirit.
  • Provide training for new Account Managers from both a skill set and experienced-based perspective. Work with employees to create short and long-term career development plans DM supervision.
  • Identify performance issues, address them with employees, and communicate issues to Sales Management & Human Resources. 
  • Backfill District Manager during time off Sphere of Interaction This position interacts and interfaces with the following roles and positions:  District Manager  Director of Key Accounts  Key Account Manager  General Sales Manager  Account Manager  Merchandiser  Administrative Staff  Supplier  Customers
Moore's Electrical & Mechanical - Inventory Control Specialist/Order Picker
Christiansburg, VA, 03/2016 - 04/2018
  • Perform Daily/Weekly cycle counts on warehouse inventory Reconcile/Research inventory discrepancies via product transfers to various distribution centers, along with in house mispicks by order selectors.
  • Once discrepancy is located i made adjustments accordingly in Oracle system.
  • Perform Quality Control Reports on expired/expiring products.
  • Review shelf life receiving reports to ensure product was received with proper shelf life to be sold.
  • Also, Worked closely with product manufacturers to receive credit for unsaleable goods.
  • Pick orders when needed, Wrap Skids, Load On Trucks using various forklifts.
  • Data entry corresponding to inventory adjustments for record purposes.
  • Closely work with other DC inventory groups to resolve inventory issues pertaining to transfer issues.
  • Verified prices and computed totals to complete accurate invoices.
  • Consulted with department supervisors and Management teams to evaluate needs and discuss corrective actions for individual concerns.
  • Documented production volume, materials consumption and quality issues in Oracle software to keep management well-informed and support proactive planning.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Transported items using equipment like forklifts and hand trucks.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
FP Mailing Solutions - Customer Service Representative
City, STATE, 03/2015 - 04/2016
  • Handled a large amount of incoming calls daily to meet customers such as, processing invoice payments via Check/Credit card, placing orders for new meters, meter ink cartridges, meter accessories and add ons.
  • Review clients accounts and engage with customers to upsale software programs, scales, letter openers, and most importantly newer innovative postage meters.
  • Maintain Call Log and all records of servicing for customers.
  • Instruct customers on how to download postage step by step instructions. walk clients through troubleshooting methods by connection and reconnection of cables via (ethernet, Landline, Wifi).
  • Once connected review and explain issues with clients and instruct them on how to address them if the problem is recurring.
  • Maintain professional, and friendly relationships with all clients.
  • Follow up and engage with customers to ensure their business is running efficiently with the products provided.
  • Asked probing questions to determine specific needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
Activities and Honors
Accomplishments
  • Named "Power Employee of the Month" in 09/2018, also in 08/2019.
  • Exceeded Sales Management goals by 105%+ ytd on a monthly basis, which led to promotion to Account Manager after 6 months of hire date.
  • Trained/Developed multiple new hires who consistently exceeded sales goals and expectation.
  • Client Interface - Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Sales - In first year as an Account Manager i increased sales growth for designated territory by +20%, executed sales goals/tasks which ultimately led to a second promotion to TDM.

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Resume Overview

School Attended

  • Triton College

Job Titles Held:

  • Trade Development Manager
  • Inventory Control Specialist/Order Picker
  • Customer Service Representative

Degrees

  • GED

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