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Tournament Director -Tour Manager Resume Example

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TOURNAMENT DIRECTOR -TOUR MANAGER
Experience
Tournament Director -Tour Manager, 09/2019 to Current
PFN GAMING / DAKOTA POKER TOUR – Fargo, ND
  • Currently responsible for running Dakota Poker Tour and Free Poker Network
  • Dakota poker tour entails scheduling tournaments with local bars and Charities, keeping accurate and up to date calendar of events and marketing events
  • Tournament director for all events, responsible for everything events entails, from registering players, scheduling dealers, working with Charity to ensure state paperwork as complete and accurate
  • Running tournament making and rule decisions needed and ensuring player satisfaction
  • FPN Gaming entails tracking and managing average of 180 bar poker leagues across nine states with several hundred players, hosts, and sales reps
  • Responsible for tracking player results, motivating sales reps to sign up new accounts
  • Planning National Championship in Las Vegas twice a year
  • Maintain social media accounts, websites, and compose monthly newsletters to keep players motivated and informed
Table Games Dealer / Site Lead, 03/2019 to Current
PRAIRIE PUBLIC – Fargo, ND
  • Deal all table games for Prairie Public at their Dempsy's and Tailgtors locations
  • Trained to do opening and closing paperwork for table games, e-tabs, and pull-tabs
  • Familiar with audit, gaming and state paperwork required for charitable gaming
  • Responsible for verifying all gaming banks and accuracy through shift
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
Sports Book Manager, 05/2018 to 09/2018
PARK MGM - MGM Resorts International – Las Vegas, NV
  • Managed all Sports Book operations both daily and long term
  • Create and implement policies that supported achievements of property and company finical and operational goals
  • Review operational expenses, betting accounts, profit and loss statement for accuracy, reporting any irregularities to Vice President and finance
  • Managed HR responsibilities for Team including interviewing, hiring, disciplinary, training and performance management
  • Created department training manual, and re-trained staff to ensure compliance within department, including gaming and title 31
  • Lead and mentor team demonstrating and executing MGM SHOW standards with guests and staff
  • Approved over limit wagers and complimentary items for guests
  • Collaborated with food and beverage team to create promotions, and start branding Sports Book and adjacent restaurant
  • Engaged in upwards feedback, and encouraged volunteerism in department though company sponsored events
  • Drove operational improvements which resulted in savings and improved profit margins
Race and Sports Book Supervisor, 08/2017 to 05/2018
Luxor - MGM Resorts International – Las Vegas, NV
  • Daily responsibilities include, supervising day-to-day operations of Race and Sports Book ensuring all policies and procedures relating to Race and Sports are adhered to
  • Monitors writers/cashiers to ensure compliance with company and departmental policies and procedures as well as all gaming regulations
  • Notifies Race and Sports Book Hub (Mirage) as limited wagers are accepted
  • Completed daily paperwork and emailed to compliance
  • Provided excellent customer service going above and beyond, creating WOW moments when possible
  • Sign up guests for Mlife through patron management, monitor bets and issue comps when requested
  • Prepare staff schedule, complete payroll using kronos system
  • Responsible for training new employees
  • Working knowledge of patron management, stargate, citrix, title 31, outlook, word and excel
  • Engaged in upwards feedback, and encouraged volunteerism in department though company sponsored events
Poker Shift Manager, 09/2015 to 07/2017
Luxor Casino -MGM Resorts International – Las Vegas, NV
  • Supervise Poker Room and provide protection for games while providing friendly, excellent service to every guest
  • Maintain accountability of Luxor assets, and positive employee motivation and coaching
  • Direct and run dealer rotations systems
  • Oversee banking functions involved in running of shift
  • Handle Jack Pot payoff during course of shift
  • Make necessary decisions at poker games based on rules
  • Oversee revenue procedures for shift
  • Oversee over-all cleanliness of poker area
  • Monitor cocktail service
  • Player tracking in both Patron and Title 31
  • Handle any customer concerns when necessary
  • Represent Poker Department when dealing with other departments during course of a shift
  • Fill out appropriate paperwork
Executive Assistant, 10/2008 to 07/2013
MORONGO BAND OF MISSION INDIANS, Federally Recognized Native American Sovereign Tribe – Banning, CA
  • Tribal Police Chief Under direct supervision of tribal police Chief Levine ensured smooth daily operations of department
  • Managed all appointments, travel, and meetings, and kept Chief abreast of day-to-day operations and events as occurred
  • Composed all internal departmental memos, including Tribal Council motions
  • Managed all Payroll, Scheduling, Staffing, Budgets, Accounts Processing, Receivables and Payables, Issuing/Ordering Uniforms and Officer Equipment, Officer Dispatch, Tribal Member requests, tracked BSIS qualifications, mandatory licenses, and personnel files
  • Prepared Power Point presentation, excel documents and meeting minutes
  • Also assisted in developing and implementing new policies and procedures
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Scheduled appointments and handled calendars for senior leadership
Work History
Tournament Director and Tour Manager, 09/2019 to Current
PFN GAMING / DAKOTA POKER TOUR – Fargo, ND
  • I am currently responsible for running the Dakota Poker Tour and the Free Poker Network.
  • Dakota poker tour entails scheduling tournaments with the local bars and Charities, keeping an accurate and up to date calendar of events and marketing the events.
  • I am the tournament director for all of the events, responsible for everything the events entails, from registering players, scheduling dealers, working with the Charity to ensure the state paperwork as complete and accurate.
  • Running the tournament making and rule decisions needed and ensuring player satisfaction.
  • FPN Gaming entails tracking and managing an average of 180 bar poker leagues across nine states with several hundred players, hosts, and sales reps.
  • I am responsible for tracking player results, motivating sales reps to sign up new accounts.
  • Planning the National Championship in Las Vegas twice a year.
  • I maintain the social media accounts, the websites, and compose the monthly newsletters to keep players motivated and informed.
Table Games Dealer / Site Lead, 03/2019 to Current
PRAIRIE PUBLIC – Fargo, ND
  • I deal all table games for Prairie Public at their Dempsy's and Tailgtors locations.
  • I have am trained to do the opening and closing paperwork for table games, e-tabs, and pull-tabs.
  • I am familiar with the audit, gaming and state paperwork required for charitable gaming.
  • I am responsible for verifying all gaming banks and accuracy through my shift.
08/2015 to 09/2018
MGM RESORTS INTERNATIONAL
Sports Book Manager, 05/2018 to 09/2018
PARK MGM – Las Vegas, NV
  • Managed all Sports Book operations both daily and long term.
  • Create and implement policies that supported the achievements of the property and company finical and operational goals.
  • Review operational expenses, betting accounts, profit and loss statement for accuracy, reporting any irregularities to my VP and finance.
  • Managed the HR responsibilities for my team including the interviewing, hiring, disciplinary, training and performance management.
  • Created department training manual, and re-trained staff to ensure compliance within the department, including gaming and title 31.
  • Lead and mentor my team demonstrating and executing MGM SHOW standards with my guests and staff.
  • Approved over the limit wagers and complimentary items for guests.
  • Collaborated with the food and beverage team to create promotions, and start branding the Sports Book and adjacent restaurant.
  • I engaged in upwards feedback, and encouraged volunteerism in my department though company sponsored events.
09/2015 to 05/2018
LUXOR CASINO – Las Vegas, NV
Poker Shift Manager, 09/2015 to 07/2017
  • Supervise the Poker Room and provide protection for games while providing friendly, excellent service to every guest.
  • Maintain accountability of Luxor assets, and positive employee motivation and coaching.
  • Direct and run the dealer rotations systems.
  • Oversee the banking functions involved in the running of a shift.
  • Handle the Jack Pot payoff during the course of a shift.
  • Make necessary decisions at poker games based on rules.
  • Oversee the revenue procedures for the shift.
  • Oversee the over-all cleanliness of the poker area.
  • Monitor the cocktail service.
  • Player tracking in both Patron and Title 31.
  • Handle any customer concerns when necessary.
  • Represent the Poker Department when dealing with other departments during the course of a shift.
  • Fill outappropriate paperwork.
Race and Sports Book Supervisor, 08/2017 to 05/2018
  • Daily responsibilities include, supervising the day-to-day operations of the Race and Sports Book ensuring all policies and procedures relating to Race and Sports are adhered to.
  • Monitors the writers/cashiers to ensure compliance with company and departmental policies and procedures as well as all gaming regulations.
  • Notifies Race and Sports Book Hub (Mirage) as limited wagers are accepted.
  • Completed daily paperwork and emailed to compliance.
  • Provided excellent customer service going above and beyond, creating WOW moments when possible.
  • Sign up guests for Mlife through patron management, monitor bets and issue comps when requested.
  • Prepare the staff schedule, complete payroll using the kronos system.
  • I have been responsible for training new employees.
  • Working knowledge of patron management, stargate, citrix, title 31, outlook, word and excel.
  • I engaged in upwards feedback, and encouraged volunteerism in my department though company sponsored events.
Executive Assistant, 10/2008 to 07/2013
MORONGO BAND OF MISSION INDIANS, Federally Recognized Native American Sovereign Tribe – Banning, CA
  • Tribal Police Chief Under direct supervision of tribal police Chief Levine ensured smooth daily operations of the department.
  • Managed all appointments, travel, and meetings, and kept the Chief abreast of day-to-day operations and events as occurred.
  • Composed all internal departmental memos, including Tribal Council motions.
  • Managed all Payroll, Scheduling, Staffing, Budgets, Accounts Processing, Receivables and Payables, Issuing/Ordering Uniforms and Officer Equipment, Officer Dispatch, Tribal Member requests, tracked BSIS qualifications, mandatory licenses, and personnel files.
  • Prepared Power Point presentation, excel documents and meeting minutes.
  • Also assisted in developing and implementing new policies and procedures.
Education
Associates degree: business management, 2008
Mohave Community College - Bullhead, Arizona
BUS 144, Principals of Management, BUS 161 Marketing, BUS 101 Business Essentials, BUS 247, Human Resource Management, BUS 145 Business Ethics, SOC 101 Introduction to Sociology, ENG 101 English Composition, IPSY Introduction To Psychology, PSY 240 Child Psychology: 2006
Rio Salado College - Tempe, AZ
Summary

Relationship Management Decision Making Office Management Executive Management Support Workplace Development Daily Operations Management Team Leadership Business Correspondence Business Forms and Minutes Calendaring & Program Implementation Organizational Leadership Payroll Scheduling Employee Mentoring, Training & Development Budget Tracking I am a committed and motivated individual offering experience as an executive administrative assistant and upper level management. I am a timely problem solver with proven ability to synthesize information from a wide variety of sources; develop and implement innovative solutions. I provide superior communication and negotiation skills with demonstrated ability to develop and maintain outstanding internal and external relationships, and simultaneously manage multiple complex projects. I provide a high level of multicultural awareness and adaptability.

Certifications

CIS121AE Windows Operating System: Level 1, CIS105 Survey Computer Info System, BPC110 Computer Usage and applications, BPC135DK Word: Level1, CIS114DE Excel Spreadsheet, CIS117DM MS Access: Database Management, CIS118AB Power point: Level 1

Highlights
  • Microsoft Office Suite, Excel, Word, PowerPoint, and Outlook. Strong knowledge of word processing, e-mail, spreadsheets, electronic file management, financial reporting and presentation software
  • Executive Management Support, Travel Arrangements, Business Correspondence, Meeting
  • Minutes, Calendaring, Organization and Filing, Employee Scheduling, Training and Development
  • Screening, Interviewing, hiring, on-boarding, training, coaching, evaluations, staff management
  • Keep accurate employee files, Fmla requests, time off requests
Skills
  • Microsoft Office Suite, Excel, Word, PowerPoint, and Outlook. Strong knowledge of word
  • Processing, e-mail, spreadsheets, electronic file management, the Internet, financial reporting and presentation
  • Software, Executive Management Support, Travel Arrangements, Business Correspondence, Meeting
  • Minutes, Calendaring, Organization and Filing, Employee Scheduling, Training and Development,
  • Banking, Book, branding, Budgets, Business Correspondence, citrix, closing, coaching, Council, excellent customer service, Database Management, e-mail, English, Executive Management, Filing, file management, finance, financial reporting, hiring, Hub, Human Resource Management, HR, kronos, director, managing, marketing, meetings, mentor, MS Access, Excel, Microsoft Office Suite, Windows Operating System, Outlook, PowerPoint, Power Point, Word, Monitors, Network, newsletters, Payables, Payroll, performance
  • Management, personnel, Police, policies, profit and loss statement, Psychology, reporting, sales, Scheduling, spreadsheets, Spreadsheet, Staffing, supervising, supervision, Travel Arrangements, websites, word
  • Processing, Composition
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    Resume Overview

    Companies Worked For:

    • PFN GAMING / DAKOTA POKER TOUR
    • PRAIRIE PUBLIC
    • PARK MGM - MGM Resorts International
    • Luxor - MGM Resorts International
    • Luxor Casino -MGM Resorts International
    • MORONGO BAND OF MISSION INDIANS, Federally Recognized Native American Sovereign Tribe
    • MGM RESORTS INTERNATIONAL
    • PARK MGM
    • LUXOR CASINO

    School Attended

    • Mohave Community College
    • Rio Salado College

    Job Titles Held:

    • Tournament Director -Tour Manager
    • Table Games Dealer / Site Lead
    • Sports Book Manager
    • Race and Sports Book Supervisor
    • Poker Shift Manager
    • Executive Assistant
    • Tournament Director and Tour Manager

    Degrees

    • Associates degree : business management , 2008
      BUS 144, Principals of Management, BUS 161 Marketing, BUS 101 Business Essentials, BUS 247, Human Resource Management, BUS 145 Business Ethics, SOC 101 Introduction to Sociology, ENG 101 English Composition, IPSY Introduction To Psychology, PSY 240 Child Psychology : 2006

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