Tour Operator resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Knowledgeable travel planner offering expertise in planning individual, family and group packages. Handle all needs by booking airfare, ground transportation and lodging at domestic and international locations. Maintain impeccable records and consistently exceed revenue targets. Dedicated manager industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting price problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused Travel Agent delivers consistent and professional work for every assignment. Offers 7+ years in the Travel industry environments and top-notch abilities in MS Office and CRM. Reliable and punctual as a Travel Consultant, Store Manager and successfully handles fast-paced organization work. Proven willingness to take on any task to support team and help business succeed. Offers strong entrepreneur ideas and customer service abilities. Talented Travel Consultant skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Expert Director of Operations bringing proven expertise in the Travel Business Industry environments. Successful leader and manager equipped with skills to handle high-level management responsibilities. Friendly and engaging Tour Operator with a successful career leading tours of Punta Cana, Mexico and Europe. Known for commitment to ensuring exceptional guest experiences. Adept at leading groups of up to 50 people.
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Maplewood Senior Living – Orleans, MA,
- Maintained revenue streams by keeping detailed customer records and regularly offering additional services
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences
- Advised customers on issues such as travel insurance, cell usage and currency
- Avoided travel issues by printing carrier tickets for customers
- Prepared customers for international trips by coordinating required documentation
- Organized domestic and international tours to locations such as Caribbean and internationally
- Booked transportation and hotel reservations on behalf of customers
- Calculated complete costs of travel and accommodations for customers, including taxes and tariffs by location
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Approached and solved work problems with initiative and knowledge of travel operations
- Protected company and customer data by consistently following company policies
- Troubleshot problems and developed successful solutions
- Contributed many successful ideas to improve everyday work
- Monitored employees and guests to guarantee customer satisfaction
- Developed solid relationships with staff, customers, and vendors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 people on tours of all over the world.
- Collected and deposited payments from guests
- Built personal relationships with guests to promote positive experiences
- Worked closely with management staff to create new and lucrative tours
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Participated in team-building activities to enhance working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used Microsoft Word and other software tools to create documents and other communications
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Onboarded new temps by entering employee information into systems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained excellent attendance record, consistently arriving to work on time
Dairy Queen – Olton, TX,
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Noted special patron requests and followed up with kitchen to confirm delivery
- Cultivated warm relationships with regular customers
- Checked identification for minimum age for sale of alcoholic beverages
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Worked with POS system to place orders, manage bills and handle complimentary items
- Increased sales significantly by upselling higher-end products to customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
Ideal Baby & Kids – City, STATE,
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $10,000 or more per shift.
- Greeted over 500 clients per day.
- Addressed customer needs and made product recommendations to increase sales
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Collected and authorized payments of guests
Ged Testing - Melbourne, FL
Miami Dade College - Miami, FL,
- Completed professional development in Business Administration
- Awarded Business Administration Associate in Arts
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Resume Overview
School Attended
- Ged Testing
- Miami Dade College
Job Titles Held:
- Tour Operator
- Server
- Cashier
Degrees
- GED High School Diploma
- Associate of Arts
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