Highly motivated professional of the tourism industry with a drive to succeed. Experience in account management, sales, travel advisory, travel coordination, customer satisfaction, and customer loyalty.
Minor: Business Administration
GPA: 3.32
Member of Hospitality and Tourism Management Club
-Led groups of international travelers on vacations across the United States
-Planned trip itineraries, passenger activities and coordinated travel accommodations
-Established effective time management by creating daily schedules for passengers and team members
-Accounted for budgeting and reporting trip expenses reports
-Built and maintained relationships with accommodation providers, travel brokers and activity suppliers
-Provided exceptional destination knowledge and travel advice
-Provided account maintenance and educated customers on the variety of products and services in a call center environment
-Managed Business to Business and Business to Customer accounts
-Consistently met and exceeded department expectations for sales and productivity
-Researched beneficial investment opportunities and made recommendations to business and consumer accounts
-Led team meetings about monthly goals, objectives, campaigns and company topics
-Delivered presentations focused on high risk transactions, product knowledge, and team building
-Fielded an average of 50 inbound customer calls per day.
-Conducted revenue generating project creating a 25% increased profit margin for retail department
-Sold room packages/specials, conference/banquet rooms and events to potential customers
-Consistently recognized by management for providing superior customer service
-Fostered strong working relationships with all hotel departments.
-Shadowed supervisors, directors, and general manager from every department
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