(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Highly motivated professional of the tourism industry with a drive to succeed. Experience in account management, sales, travel advisory, travel coordination, customer satisfaction, and customer loyalty.

Education and Training
Kansas State University Manhattan, KS Expected in 2009 Bachelor of Science : Hospitality and Tourism Management - GPA :

Minor: Business Administration

GPA: 3.32

Member of Hospitality and Tourism Management Club

Areas of Expertise
  • Account Management
  • Business to Consumer Sales Experience
  • Client Relations
  • Customer Needs Assessment
  • Relationship-building
  • Time Management

  • Excellent verbal and written communication
  • Creative Problem Solving
  • MS Office proficient
  • Avaya software customer management systems
  • GDS: Apollo, Sabre, Galileo
Professional Experience
Sofi - Tour Operator
Frisco, TX, 03/2012 - 09/2012

-Led groups of international travelers on vacations across the United States

-Planned trip itineraries, passenger activities and coordinated travel accommodations

-Established effective time management by creating daily schedules for passengers and team members

-Accounted for budgeting and reporting trip expenses reports

-Built and maintained relationships with accommodation providers, travel brokers and activity suppliers

-Provided exceptional destination knowledge and travel advice

City National Bank Of Florida - Investment Specialist
Unavailable, FL, 06/2010 - 05/2012

-Provided account maintenance and educated customers on the variety of products and services in a call center environment

-Managed Business to Business and Business to Customer accounts

-Consistently met and exceeded department expectations for sales and productivity

-Researched beneficial investment opportunities and made recommendations to business and consumer accounts

-Led team meetings about monthly goals, objectives, campaigns and company topics

-Delivered presentations focused on high risk transactions, product knowledge, and team building

-Fielded an average of 50 inbound customer calls per day.

Great Wolf Lodge - Intern
City, STATE, 04/2009 - 07/2009

-Conducted revenue generating project creating a 25% increased profit margin for retail department

-Sold room packages/specials, conference/banquet rooms and events to potential customers

-Consistently recognized by management for providing superior customer service

-Fostered strong working relationships with all hotel departments.

-Shadowed supervisors, directors, and general manager from every department

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School Attended

  • Kansas State University

Job Titles Held:

  • Tour Operator
  • Investment Specialist
  • Intern


  • Bachelor of Science

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